Za’Niah Shabazz
Indianapolis
Summary
Dynamic professional with a strong customer service focus and proven leadership skills, previously at Massage Heights. Enhanced client satisfaction through effective appointment management and team training. Adept at scheduling and policy enforcement, fostering a productive environment that drives results and improves team morale. Committed to delivering exceptional experiences in every interaction.
Overview
2
2
years of professional experience
Work History
Receptionist Manager
Massage Heights
10.2024 - 03.2025
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
Travel Phlebotomist
Phlebotomy Training Specialists | Phlebotomy Certification
05.2024 - 10.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Sales Lead
Sephora
02.2023 - 03.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
High School Diploma -
Warren Online Academy
Indianapolis, IN06.2024
Skills
- Customer service focus
- Greeting and seating clients
- Policy enforcement
- Team building expertise
- Meeting facilitation
- Scheduling mastery
- Strong leadership
- Work Planning and Prioritization
- Staff management
Timeline
Receptionist Manager
Massage Heights
10.2024 - 03.2025
Travel Phlebotomist
Phlebotomy Training Specialists | Phlebotomy Certification
05.2024 - 10.2024
Sales Lead
Sephora
02.2023 - 03.2024
High School Diploma -
Warren Online Academy
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