Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zantoinette McCauley

New Albany

Summary

Dynamic security operations supervisor with extensive experience at Marksman Security, adept at developing and implementing robust security protocols. Proven leadership in training and managing teams, ensuring compliance with safety regulations. Skilled in problem-solving and effective communication, enhancing overall site security and fostering a culture of safety and professionalism.

Security professional with proven track record of maintaining and enhancing safety protocols. Skilled in crisis management, risk assessment, and implementing security measures. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Known for reliability, effective communication, and strategic problem-solving.

Overview

12
12
years of professional experience

Work History

SOM Assistant/ Access Control/Security Operations Supervisor

Marksman Security
11.2021 - Current
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Collaborated with management to develop security policies and procedures.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Trained security personnel in proper techniques and tactics for optimal performance during routine operations and crises.
  • Revised and updated Security Operations Policies and Procedures, ensuring compliance and operational efficiency.
  • Updated Post Orders, ensuring clarity and adherence to site-specific requirements.
  • Created and managed weekly schedules and payroll, ensuring accurate compensation and optimal staffing levels.
  • Developed and implemented comprehensive security policies, protocols, and procedures, enhancing overall site security and safety.
  • Recruited, trained, and supervised a team of 28 security officers, fostering a high-performing and professional security force.
  • Planned and coordinated security operations for diverse client needs, demonstrating adaptability and client-focused solutions.
  • Generated weekly operations reports, providing key insights into security activities and performance.

Security Officer

First Class Security
08.2017 - 02.2022
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
  • Acted quickly during emergencies to reduce the opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and on foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Provided security coverage across multiple client sites, including Walmart Warehouse, Gabe’s, Hillsboro Flats, and ABF Freight, demonstrating adaptability.
  • Maintained the safety and security of employees and property through proactive monitoring and intervention.
  • Ensured timely and accurate completion of administrative tasks, including Daily Activity Reports, Incident Reports, and logs.
  • Prepared and submitted detailed daily reports on security activities and observations.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked the identification of persons entering and exiting the facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Security Supervisor

First Coast Security
02.2019 - 09.2019
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responded promptly to alerts, and coordinated appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Screened vendors and contractors before granting access to restricted areas.
  • Performed front desk receptionist duties, managing visitor access, and providing excellent customer service.
  • Monitored building security through surveillance systems and regular patrols, ensuring a safe environment.
  • Ensured the safety and security of clients, staff, and property by enforcing security protocols and responding to incidents.

Crew Member/Supervisor

Food Industry
04.2013 - 09.2018
  • Provided exceptional customer service in fast-paced environments, resolving inquiries and ensuring satisfaction.
  • Demonstrated adaptability by working in various roles and adjusting to changing operational needs.
  • Collaborated effectively with team members to ensure efficient service and operational flow.
  • Assisted management with tasks such as cash handling and training new team members, demonstrating responsibility and leadership potential.
  • Promoted a safe work environment by enforcing strict adherence to company policies and safety regulations.
  • Served as a liaison between crew members and upper management, facilitating effective communication channels throughout the organization.
  • Boosted customer satisfaction with timely service and consistent quality through close supervision of team performance.

Education

High School Diploma -

Middle College At Nashville State
Nashville, TN
05-2016

Skills

    *Team Leadership and Management: Proven ability to recruit, train, supervise, and develop security personnel

  • Problem-Solving and Critical Thinking: Adept at analyzing security situations and implementing effective solutions
  • Communication (Written & Verbal): Excellent skills in report writing, policy documentation, and clear communication with staff and clients
  • Security Operations and Protocol Development: Experienced in developing, implementing, and enforcing security policies and procedures
  • Safety and Security Regulations: Comprehensive understanding of relevant safety and security regulations and best practices
  • Scheduling and Payroll Management: Proficient in creating efficient schedules and managing payroll processes
  • Documentation and recordkeeping

Accomplishments

  • Key Achievement: Trained SOM Eddie, ACC Geo, and SOM Assistant Brandi on Crewsight operations and badge printing at the MCA Site in AL, enhancing team efficiency.
  • Policy Development: Created foundational post orders and standard master copies for the MCA site, improving operational consistency.
  • Training Coordination: Facilitated a Crewsight training session with Andy for all supervisors, improving their proficiency with the Trimble system.
  • Policy Contribution: Collaborated with SOM Sam to develop critical site policies, including termination, parking lot control, deliveries, mail handling, emergency evacuation, and active shooter protocols, significantly enhancing site safety and security.
  • Site Restructuring and Staffing Optimization: Played a key role in the site takeover, successfully increasing security personnel to two officers per post (with client approval) and significantly improving staffing efficiency. January 2022: Managed 18 officers/supervisors with 443 weekly hours and 15%-18% average overtime.
    January 2023: Optimized staffing to 27 officers/supervisors with 1037 weekly hours and reduced average overtime to 0%-1%.
  • Leadership Development: Developed and implemented a supervisor/leadership development training program to enhance team skills and professionalism.
  • Professional Development Initiative: Retrained all officers and supervisors, elevating the overall level of professionalism and adherence to security standards.

Timeline

SOM Assistant/ Access Control/Security Operations Supervisor

Marksman Security
11.2021 - Current

Security Supervisor

First Coast Security
02.2019 - 09.2019

Security Officer

First Class Security
08.2017 - 02.2022

Crew Member/Supervisor

Food Industry
04.2013 - 09.2018

High School Diploma -

Middle College At Nashville State

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Zantoinette McCauley