Summary
Overview
Work History
Education
Skills
Timeline
Generic
Zarana Rana

Zarana Rana

Relationship Manager
Ahmedabad,GJ

Summary

Dynamic Relationship Manager with a proven track record at Career Mosaic Pvt. Ltd., excelling in client relationship management and service delivery optimization. Skilled in market analysis and cross-functional collaboration, I have successfully enhanced client satisfaction and retention through tailored solutions and effective communication, driving significant business growth.

Overview

23
23
years of professional experience

Work History

Relationship Manager

Career Mosaic Pvt. Ltd.
08.2022 - Current
  • Based on the role of Relationship Manager and the provided information, here are 8 tailored resume experience statements:
  • Cultivated strong client relationships by proactively addressing needs, resulting in improved client retention and satisfaction.
  • Developed and implemented customized solutions for clients, enhancing service delivery and fostering long-term partnerships.
  • Analyzed client feedback and market trends to refine service offerings, driving increased engagement and loyalty.
  • Collaborated with cross-functional teams to streamline processes, which improved operational efficiency and client communication.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Continuously updated personal knowledge of industry regulations and compliance requirements to minimize risk exposure for both clients and the organization.
  • Developed targeted information matrices for prospective clients, effectively showcasing the value of our services and products.

Administrative Assistant

Neochem Technologies Pvt. Ltd.
11.2019 - 07.2022
  • Coordinated scheduling and communication for multiple departments, enhancing workflow efficiency and reducing response times.
  • Assisted in the preparation of presentations and reports, contributing to informed decision-making.
  • Managed procurement processes for office supplies, optimizing inventory levels and reducing unnecessary expenditures.
  • Facilitated interdepartmental meetings, promoting clear communication and alignment on organizational goals and objectives.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.

Freelancer

FutureBee Ai
10.2010 - 04.2014

Language Translator (English, Hindi, Gujarati).

  • Translated diverse written content, including articles, instructions, and marketing materials, between English, Hindi, and Gujarati languages.
  • Ensured translations maintained the original context, nuance, and cultural relevance.
  • Reviewed and edited multilingual documents to ensure linguistic accuracy and fluency.

Ghostwriter

  • Produced original written content, such as articles, blogs, and reports, based on assigned topics.
  • Adapted writing style to match client preferences and publication standards.
  • Collaborated with clients and editorial teams to finalize documents for various audiences, while maintaining confidentiality.

Voice-over artist for AI training.

  • Provided clear and consistent voice recordings used in artificial intelligence model training.
  • Delivered content in varying styles and tones, as required for language recognition and speech synthesis datasets.
  • Followed technical specifications and quality guidelines to meet data collection standards.

Transcription Specialist.

  • Accurately transcribed audio and video recordings from a variety of domains, including business, education, and content creation.
  • Edited and proofread transcripts for grammar, punctuation, and formatting consistency.
  • Utilized transcription software and tools to improve workflow efficiency and output quality.

Sr. Recruitment Consultant

Career Mosaic Pvt. Ltd.
03.2008 - 10.2010
  • Spearheaded end-to-end recruitment processes, enhancing talent acquisition strategies and significantly improving candidate quality and satisfaction.
  • Developed and implemented innovative sourcing techniques, leading to a noticeable increase in candidate engagement and retention rates.
  • Collaborated with hiring managers to define role requirements and expectations, streamlining the recruitment process and aligning talent with organizational goals.
  • Mentored junior recruiters, fostering team development and improving overall recruitment efficiency through targeted training and support initiatives.
  • Built and maintained strong relationships with external partners and recruitment agencies, expanding the network and enhancing sourcing capabilities.
  • Conducted comprehensive interviews and assessments, ensuring a thorough evaluation of candidates that aligned with both skills and cultural fit within the organization.
  • Facilitated successful placement of high-caliber candidates into senior-level positions across various industries through effective executive search methods.
  • Negotiated competitive compensation packages on behalf of candidates, ensuring mutually beneficial outcomes for both parties involved.
  • Served as a trusted advisor to both clients and candidates in all stages of the recruitment process, ensuring clear communication and expectations management.

Administrative Assistant

Chokshi & Co.LLP
10.2006 - 03.2008
  • Maintained and organized filing systems, ensuring that records, documents, and sensitive data were easily accessible and up to date.
  • Performed a wide range of day-to-day administrative tasks, including managing correspondence, scheduling appointments and facilitating smooth office operations.
  • Created detailed property valuation reports by collecting, analyzing, and synthesizing relevant data, such as market trends, property conditions, and comparative sales.
  • Assisted with data entry and document preparation for official reports.

Parenting Break

Home Maker
01.2003 - 10.2006

Full-Time parenting break

Back Office Assistant

K. Pravinchandra & Associates
02.2003 - 12.2003
  • Conducted detailed tele-verification of loan applicants to confirm personal, professional, and residential information, ensuring data accuracy for the approval process.
  • Performed quality checks on calls and reports submitted by field executives, auditing for thoroughness, compliance, and professional standards.
  • Successfully identified and flagged multiple fraudulent or high-risk applicant profiles that were initially missed during on-field checks, contributing to reduced risk, and potential financial loss for the company.
  • Prepared comprehensive and concise reports on applicants' loan eligibility—integrating findings from home visits, office checks, and telephonic verifications—to support loan approval decisions.
  • Drafted conclusive remarks and recommendations based on multi-source verification results, aiding underwriting and risk management teams.
  • Collaborated with field staff, customer support, and management to ensure all verification activities were completed promptly and accurately.

Education

Masters in Commerce - M.Com

Gujarat University
Self Study
04.2001 -

Skills

Client relationship management

Service delivery optimization

Market analysis

Cross-functional collaboration

Customer issue resolution

Recruitment support

Communication skills

Interpersonal skills

Client Success

Timeline

Relationship Manager

Career Mosaic Pvt. Ltd.
08.2022 - Current

Administrative Assistant

Neochem Technologies Pvt. Ltd.
11.2019 - 07.2022

Freelancer

FutureBee Ai
10.2010 - 04.2014

Sr. Recruitment Consultant

Career Mosaic Pvt. Ltd.
03.2008 - 10.2010

Administrative Assistant

Chokshi & Co.LLP
10.2006 - 03.2008

Back Office Assistant

K. Pravinchandra & Associates
02.2003 - 12.2003

Parenting Break

Home Maker
01.2003 - 10.2006

Masters in Commerce - M.Com

Gujarat University
04.2001 -
Zarana RanaRelationship Manager