Cricket, Writing
Zargham Ali Mir
Operations
Mira Road,Thane
Summary
Results-focused management professional offering 9 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders demonstrating creativity and savvy critical to financial and operational success.
Overview
3
3
Languages
7
7
Certifications
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Relationship Manager - Operations
Whitehat Jr Education Technology Private Limited
Mumbai, Maharastra
05.2020 - Current
- Student Engagement Duration: Responsibilities:
- Ensuring smooth customer and company relationship
- Assisting parents in scheduling classes
- Checking for class feedbacks and teacher feedbacks from the parent
- Closing daily tasks on softwares Sales Force, Zendesk, Slack
- Training & Assisting new hires in understanding the process and soft
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product.
- Generated new business and referral clients in partnership with renewal team.
- Communicated regularly with clients to understand needs and evaluate current product.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Deputy Manager-Sales
Go Holidays Pvt LTD
Mumbai, Maharashtra
11.2019 - 05.2020
- Responsibilities:
- Closing the leads with appropriate offers
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Created reports, analyzed and interpreted data, including expenses, competition information, and revenues.
- Enhanced supervisory and leadership abilities by working closely with mentoring Team Leaders and Assistant Managers.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Supervised and motivated 32 staff employees.
- Maintained, documented and presented progress reports to leaders.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Analyzed and reported performance data, translating findings into practical improvement actions.
Team Leader
Q Conneqt Business Solutions
Thane, Maharashtre
02.2017 - 11.2019
- Responsibilities:
- Process: Lodha Developers.
- Preparing and publishing reports to client as per requirements.
- Maintaining and updating the daily data on dialer (Aspect).
- Conducting daily briefings to share team performance and targets.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Led team of 45 members while providing exceptional customer service.
- Implemented new working processes which delivered continued improvements.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Mentored and guided employees to foster proper completion of assigned duties.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Initiated timely response to emails, voicemails and written correspondence.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assisted Trainer with new hire processing and existing training programs.
Team Leader
Epicenter Technologies Pvt Ltd
Thane, Maharashtra
03.2014 - 02.2017
- Responsibilities:
- Process: Cash 4 You
- Strategizing and preparing CLI (Calling Line Inbound) for inbound services
- Led team of 17 members while providing exceptional customer service.
- Implemented new working processes which delivered continued improvements.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Optimized customer support by establishing collaborative service environment.
- Positioned as go-to person for up to 34 staff members, troubleshooting complex administrative and training issues promptly.
- Mentored and guided employees to foster proper completion of assigned duties.
- Initiated timely response to emails, voicemails and written correspondence.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Worked with Quality team to create quality parameters and training materials.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Publishing Salary Tracker and Attendance tracker
Senior Customer Relationship Associate
Epicenter Technologies Pvt Ltd
Thane, Maharashtra
12.2012 - 02.2014
- Responsibilities:
- Process: Cash 4 You
- Handling 3 collection buckets
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Fraud Analyst
Epicenter Technologies Pvt Ltd
Thane, Maharashtra
10.2011 - 06.2012
- Responsibilities:
- Process: Cash 4 You (Pay Day Loan).
- Identifying and verifying fraudulent transactions on Gift cards
- Reporting the fraudulent transactions to US (United States) team
- Blocking fraud accounts permanently Process shut down hence moved to a new process.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Fraud analyst
Intelenet Group of Companies Pvt. Ltd
Process
07.2009 - 10.2011
- Responsibilities:
- Process: Barclaycard
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Commerce
University Of Mumbai
06.2008 - 04.2009
Commerce
University Of Mumbai
07.2007 - 04.2008
Commerce
University Of Mumbai
07.2006 - 04.2007
High School Diploma -
University Of Mumbai
07.2005 - 03.2006
Skills
CLIundefined
Additional Information
- Skype:meerzarghamali
- Date of Birth: 11th Oct, 1988
Interests
Certification
Business Comminication
Timeline
Relationship Manager - Operations
Whitehat Jr Education Technology Private Limited
05.2020 - Current
Deputy Manager-Sales
Go Holidays Pvt LTD
11.2019 - 05.2020
Team Leader
Q Conneqt Business Solutions
02.2017 - 11.2019
MS Excel
02-2016
Mentoring and Coaching
01-2016
Email Etiquette
10-2015
Train the Trainer Workshop
09-2015
Effective Feedback Mechanism
08-2015
Understanding Basic Charts
07-2015
Business Comminication
06-2015
Team Leader
Epicenter Technologies Pvt Ltd
03.2014 - 02.2017
Senior Customer Relationship Associate
Epicenter Technologies Pvt Ltd
12.2012 - 02.2014
Fraud Analyst
Epicenter Technologies Pvt Ltd
10.2011 - 06.2012
Fraud analyst
Intelenet Group of Companies Pvt. Ltd
Process
07.2009 - 10.2011
Commerce
University Of Mumbai
06.2008 - 04.2009
Commerce
University Of Mumbai
07.2007 - 04.2008
Commerce
University Of Mumbai
07.2006 - 04.2007
High School Diploma -
University Of Mumbai
07.2005 - 03.2006
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