Zaria Harris
Indianapolis
Summary
Hard working associate with proven work ethic and organizational skills seeking to apply my abilities to the position within your company. I do not have a lot of work history nor experience, but I am dedicated to whatever job and I work hard and can learn just about anything.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registration Representative
St Vincent’s Hospital
10.2023 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
HHA
His Healing Hands LLC
03.2019 - 08.2022
- Responded to client requests in a timely and compassionate manner
- Maintained accurate records of patient care, condition, progress, and concerns
- Provided emotional support for clients struggling with mental health issues such as depression or anxiety
- Participated in staff meetings to discuss patient care plans
- Transported patients to bathroom and provided incontinent care
- Responsible for coordinating transportation for medical appointments as well as other errands for clients when needed
- Monitored nutrition levels by preparing meals according to dietary guidelines provided by physicians or dietitians
- Turned non-ambulatory patients regularly, supporting comfort and preventing bedsores
- Adhered to professional standards to protect reputation of home care agency
- Transported patients using proper body mechanics or lifting devices for accident prevention
- Observed physical conditions of patients regularly and reported any changes promptly to the supervising nurse or physician
- Assisted patients with bathing and grooming to encourage personal hygiene
- Helped family members transport patients, teaching methods to lift and reposition
Call Agent
Lowes Call Center
12.2018 - 05.2019
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Trouble-shooting skills
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Contributed to company achieving and holding industry-leading customer service ratings
Customer Service Rep
Walmart Shopping Center
09.2014 - 09.2018
- Greeting customer as they entered or exited our store
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Assisted customers with store and/or Product complaints
- Guaranteed positive experience
- Educated customers on promotions to enhance sales
Education
H.S Diploma -
Pike High School
Indianapolis05.2015
Skills
- Medical Records Management
- Transporting patients
- Medical office administration
- Dementia and Alzheimer's knowledge
- Preparing Meals
- Observing Responses
- Patient Care
- Indirect Patient Care
- Trustworthy companion
- Multi-Tasking
- Typing
- Computer Skills
- Microsoft/Windows
- Organization skills
- Inbound calling
- Data entry
- Emailing
- Troubleshooting
- Money handling
- Problem solving
- Compassionate Client Care
- Care Plan Assessment
- Database Entry
Certification
- HHA
- CPR
Timeline
Registration Representative
St Vincent’s Hospital
10.2023 - Current
HHA
His Healing Hands LLC
03.2019 - 08.2022
Call Agent
Lowes Call Center
12.2018 - 05.2019
Customer Service Rep
Walmart Shopping Center
09.2014 - 09.2018
H.S Diploma -
Pike High School
- HHA
- CPR
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