Zarine Solomon
Gurgaon
Summary
Proactive and results-driven Claims Specialist with 4 years of comprehensive experience in managing and resolving a wide range of claims with precision and efficiency. Demonstrated expertise in claims management, complemented by strong attention to detail and critical thinking skills. Recognized for a collaborative approach that fosters teamwork and aligns with organizational objectives. Adept at effective communication and problem-solving, seeking to leverage these skills to excel as a Complex Claims Specialist and contribute to the success of the organization.
Overview
12
12
years of professional experience
Work History
COMMUNITY SUPPORT AMBASSADOR
AIRBNB CAPABILITY CENTER
09.2020 - Current
- Provide efficient service to the Airbnb community and resolve their queries
- Respond professionally to inbound calls and chats, and escalate issues appropriately
- Research information and troubleshoot problems using available resources
- Proactively and independently work to meet targets and goals
- Upskilled in different teams (Resolution one) and provided support to our community on queries such as refund, cancellations, reviews etc
SENIOR PROJECT CONSULTANT - CLIENT SERVICE
CVENT
08.2018 - 06.2019
- Worked with clients over the phone and email by answering their product questions and offering technical assistance
- Collect client requirements for future releases of the product
- Create and maintain all product documentation to maintain the transparency between client and Cvent
- Implement and manage the client events and update them in Cvent's event management software
- Communicate with the client and review the initial implementation with them and make required changes
- Provide suggestions to the client to improve the overall result of the implementation and help client meet their objectives
SERVICE ADVISOR
CALLBA (BRITISH AIRWAYS)
05.2013 - 07.2018
- Worked for India / Dubai market helping customers in Sales and Servicing for British Airways and partner airlines
- Understanding their need and helping them solve the query, with all the parameters in mind we focused on giving better customer service on each call
- Later also got trained to deal with our valued travel agents and help them with queries around bookings
- Helping the travel agents worldwide and updating them with BA's product and services
- Worked on internal tool called Pegasus( interface of Amadeus)
- Focused on One World Alliance partners
- Well versed with IATA travel codes and abbreviations
- Worked on different type of fares like Circle trip, Open jaws, Round the world fares etc
- Worked on manual and automatic ticketing
- Mostly helped the customers with multiple date changes
- During Disruption helped the customer with different conditions of carriage policies
CLAIMS SPECIALIST
- Initiating, investigating and resolving cases involving complex damages, liability claims, potential frauds and providing resolutions based on our internal policies
- Working closely with stakeholders to align on case strategy
- Creating clear and concise resolution plans in order to drive fair and accurate outcomes
- Collaborate with and monitor third party claims administrators
- Understand the company policies and procedures
- Maintaining high levels of confidentiality while performing investigations
Education
BACHELOR OF ARTS -
DELHI UNIVERSITY
DELHI03.2011
SENIOR HIGH SCHOOL -
CONVENT OF JESUS AND MARY
DELHI03.2005
Skills
- Travel industry knowledge
- Effective communication
- Attention to detail
- Team collaboration
- Critical thinking
- Interpersonal communication
- Reliability
- Time management
- Problem-solving
- Detail orientation
Personal Information
- Father's Name: Late Mr. Kenneth A Solomon
- Mother's Name: Mrs. Sunita Solomon
- Date of Birth: 07/23/86
Timeline
COMMUNITY SUPPORT AMBASSADOR
AIRBNB CAPABILITY CENTER
09.2020 - Current
SENIOR PROJECT CONSULTANT - CLIENT SERVICE
CVENT
08.2018 - 06.2019
SERVICE ADVISOR
CALLBA (BRITISH AIRWAYS)
05.2013 - 07.2018
CLAIMS SPECIALIST
BACHELOR OF ARTS -
DELHI UNIVERSITY
SENIOR HIGH SCHOOL -
CONVENT OF JESUS AND MARY
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