ZAVVAR SADIQ
Team Manager - Data Analyst
NOIDA
Summary
Strategic professional with 18 years in Learning and Knowledge Management, focusing on CornerStone LMS administration, data analytics, and team leadership. Expertise in vendor management and compliance training, driving organizational success through analytical insights. Dedicated to promoting continuous improvement in operational processes.
Overview
3
3
Certifications
23
23
years of professional experience
Work History
Operations Manager
Zeen Agro
10.2024 - Current
- Developed and implemented strategies that enhanced customer satisfaction scores.
- Facilitated collaboration between departments by establishing clear communication channels.
- Implemented quality control systems to boost overall product consistency and reliability.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Cultivated relationships with vendors to secure better pricing and elevate service quality.
Joint Manager
TechnipFMC
02.2021 - Current
- Managing day-to-day CSOD operations.
- Facilitated team uploads of curriculum, tests, and evaluations while ensuring metadata cleanup and conducting quality checks.
- Created comprehensive reports and dashboards to visualize key performance metrics.
- Vendor Management – Finalizing training supplier, processing end-to-end supplier onboarding and payment
- Handled and resolved incidents to ensure minimal disruption to operations.
- Managed vendor relationships by finalizing training suppliers and overseeing end-to-end onboarding and payment processes.
- Coordinated training programs by creating content on iLearn, booking calendars, and processing supplier payments.
- Outlined the development and progression strategies for team members.
- Joint Manager(GBS) since February '21
- Summarized significant achievements and contributions to the organization's success.
Team Manager
NIIT
10.2017 - 10.2020
- Managing day-to-day CSOD operations.
- Assisted team with curriculum, test, and evaluation uploads while ensuring metadata cleanup and quality checks.
- Developed analytical reports and dashboards to track key performance metrics.
- Monthly reviews with stakeholdersandsenior management
- Handled incident management processes to address and resolve service disruptions.
- Transitioning new work, have successfully transitioned entire reporting, centralizing CSOD operations, and automating the processes on new tools.
- Monitored and provided feedback and coaching to team members on strengths and areas for improvement, achieving TAT and accuracy targets for learning object uploads while managing issue resolution and MIS reports for training function.
- Career Progression - Played a key role in designing the Career progression plan for employees. Ensured proper reward and recognition system.
- Collaborated on day-to-day delivery performance of learning and development, coordinated solutions for top management on dashboard-related issues, and supervised monthly reporting and implementation of new analytics reports.
- Implemented ideas in developing mechanisms in getting inputs in presentable form, videoSOP, DBMS
- Audit and compliance – Performing monthly/quarterly internal audit for various metrics
- TheGrowthPath:
- Team Manager (Shared Services)since October'17
- Key Highlights:
Lead MIS Analyst
NIIT
10.2011 - 09.2017
- Providing end – to – end support to the training controllership team in metric reporting & dashboards, project coordination & project initiatives
- Providing end – to – end support to the training controllership team in metric reporting & dashboards, project co-ordination & project initiatives
- Collaborated on day-to-day delivery performance of learning & development, coordinating solutions for top management on dashboard-related issues and managing monthly reporting and new analytics report implementation.
- Collaborated on day-to-day delivery performance of Learning & Development, coordinated and provided solutions to Top Management for dashboard-related issues; handled monthly reporting and implementation of new analytics reports.
- Developed mechanisms for presenting inputs in a clear and actionable format.
- Implemented ideas in developing mechanisms for getting inputs in presentable form.
- Outlined career progression
- The Growth Path:
- Summarized significant achievements
Sr.Analyst
Airtel
09.2006 - 05.2011
- Administered activities related to daily churn & retention reporting dashboards to the CEO , SE & Directors.
- Collaborated on day-to-day delivery performance of CSD Department, coordinating solutions for Top Management on operational issues while handling daily, weekly, and monthly reporting and implementing new analytics reports.
- Undertook activities related to weekly churn & conversion tracking, acquisition analysis, and various ad-hoc analyses.
- Instrumental in analyzing trends and projections and suggesting tools for maximum productivity, at the same time suggesting opportunities and areas of improvement.
- Analyzed trends and projections, suggesting tools for productivity enhancement and identifying opportunities for operational improvement.
- Facilitated allocation distribution to agencies and field teams.
- Managed daily business reporting dashboards for the President’s Office and supervised MOU-Pulses analysis, daily business acquisition analysis, monthly MOU-Pulses tracking and analysis, churn conversion reactivation tracking and analysis, and revenue calculation and analysis.
- Played a major role in facilitating in development of MIS Cell for Airtel Business Services.
- Led 6Sigma project to develop automated system for streamlined report publishing.
- September 2006 to May 2011 Country Office
- Sr.Analyst-Service Marketing & Operations
- KeyHighlights:
MIS Officer
ABN AMRO
03.2006 - 08.2006
- Administered activities related to Branch & Senior Management daily reporting.
- Collaborated on analysis and publication of MIS for business intelligence in consumer banking.
- Pivotal in understanding requirements, designing formats, following up with Business Development Team and do validations.
- Created and maintained reports using Excel and Access to support data-driven decision making.
- Pivotal in making different types of daily, weekly & monthly MIS Reports.
- Key Highlights:
Operations Executive
GE Capital
03.2004 - 03.2004
- Established Centre for Verification, expanding team from 1 tele-caller to 7 members.
- Developed various trackers to improve operational efficiency.
- Shouldered responsibility for increasing the capacity of fresh resources to at least 125 cases per day.
Sales Specialist
EUREKA FORBES
07.2003 - 03.2004
Education
B.Com. -
PG Diploma - Business Analytics and Intelligence
Commerce
Mewar University
Mewar 04.2001 -
PG Diploma Business Analytics And Intelligence - Business Analytics
Amity University
NOIDA 04.2001 -
Skills
Operations management
Database management
Data analysis
Performance monitoring
Performance monitoring and reporting
Experienced with Excel, Access, Word, Power BI, and PowerPoint
Articulate 360
Analytical problem-solving
Customer service
Certification
Six Sigma Yellow Belt Certification.
Training
- Trained as a supervisor by GESBI.
- Time management and time intelligence
- Advanced Analytics
- Advanced MSExcel and MSAccess
- CRS (SABRE) by Indian Airlines
AreasofExpertise
- CornerStoneOnDemand Instructionaldesign MIS-Analysis&Operations
- DatabaseManagement InternalAudit ProcessImprovement
- TrainingControllership TeamManagement VendorManagement
Timeline
Operations Manager
Zeen Agro
10.2024 - Current
Joint Manager
TechnipFMC
02.2021 - Current
Team Manager
NIIT
10.2017 - 10.2020
Lead MIS Analyst
NIIT
10.2011 - 09.2017
Sr.Analyst
Airtel
09.2006 - 05.2011
MIS Officer
ABN AMRO
03.2006 - 08.2006
Operations Executive
GE Capital
03.2004 - 03.2004
Sales Specialist
EUREKA FORBES
07.2003 - 03.2004
Commerce
Mewar University
04.2001 -
PG Diploma Business Analytics And Intelligence - Business Analytics
Amity University
04.2001 -