Zeba Khan
Banking Professional
JAIPUR,India
Summary
Experienced banker with 9 years of experience in leading public sector undertaking bank
Analytical result -oriented professional with good communication skills as well as devotion to customer service
.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Assistant Manager
Punjab National Bank
Jaipur, Rajasthan
11.2019 - Current
- Reviewed and processed credit and loan applications according to best practices and law
- Handling daily reconciliation of payments as well as maintaining incoming calls and outgoing cash records
- Supported identifying potential cross selling opportunity to customers
- Effectively managed digital platform
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Single Window Operator
Punjab National Bank
JAIPUR, Rajasthan
11.2013 - 04.2019
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor Of Business Administration - Business Administration And Management
Rajasthan University
Jaipur 08.2008 - 08.2011
Masters Of Business Administration - Finance
Indira Gandhi National Open University
Delhi 06.2021 - Current
Skills
Operations management
undefinedAccomplishments
- Nominated as digital ambassador of branch for achieving digitalization of customer base
- Resolved product issue through consumer testing.
Timeline
Masters Of Business Administration - Finance
Indira Gandhi National Open University
06.2021 - Current
Assistant Manager
Punjab National Bank
11.2019 - Current
Single Window Operator
Punjab National Bank
11.2013 - 04.2019
Bachelor Of Business Administration - Business Administration And Management
Rajasthan University
08.2008 - 08.2011
Similar Profiles
Debojyoti Das PurkayasthaDebojyoti Das Purkayastha
Officer at Punjab National Bank(Previously United Bank Of India)Officer at Punjab National Bank(Previously United Bank Of India)
JOGINDER SINGHJOGINDER SINGH
Assistant/Deputy Manager at Punjab National Bank, Indian Government BankAssistant/Deputy Manager at Punjab National Bank, Indian Government Bank
Sukriti KundalSukriti Kundal
Assistant Bank Manager at Punjab National Bank and Oriental bank of commerceAssistant Bank Manager at Punjab National Bank and Oriental bank of commerce
Sakthivelmurugan BSakthivelmurugan B
Nanager - Credit (Assessment Officer) at Punjab National BankNanager - Credit (Assessment Officer) at Punjab National Bank
Deeba KhanDeeba Khan
Guest Service Representative at Jewels lake PalaceGuest Service Representative at Jewels lake Palace