Zeba Khan
Banking Professional
JAIPUR,India
Summary
Experienced banker with 9 years of experience in leading public sector undertaking bank
Analytical result -oriented professional with good communication skills as well as devotion to customer service
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Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Assistant Manager
Punjab National Bank
Jaipur, Rajasthan
11.2019 - Current
- Reviewed and processed credit and loan applications according to best practices and law
- Handling daily reconciliation of payments as well as maintaining incoming calls and outgoing cash records
- Supported identifying potential cross selling opportunity to customers
- Effectively managed digital platform
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Single Window Operator
Punjab National Bank
JAIPUR, Rajasthan
11.2013 - 04.2019
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor Of Business Administration - Business Administration And Management
Rajasthan University
Jaipur 08.2008 - 08.2011
Masters Of Business Administration - Finance
Indira Gandhi National Open University
Delhi 06.2021 - Current
Skills
Operations management
Customer service
Ability to work under pressure
Problem solving
Risk assessment
Accomplishments
- Nominated as digital ambassador of branch for achieving digitalization of customer base
- Resolved product issue through consumer testing.
Timeline
Masters Of Business Administration - Finance
Indira Gandhi National Open University
06.2021 - Current
Assistant Manager
Punjab National Bank
11.2019 - Current
Single Window Operator
Punjab National Bank
11.2013 - 04.2019
Bachelor Of Business Administration - Business Administration And Management
Rajasthan University
08.2008 - 08.2011