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Zeba Sahib
Project Manager
Pune,Maharashtra
Summary
Experience Project Manager with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in planning and deployment.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
IT Manager
ASM Enterprise pvt.ltd
3 2021 - 5 2022
- Maintained monthly health check calendar and ensured alignment with deadlines
- Created plans and communicated deadlines to ensure the system health check was always up to date
- Maintained repository with artifacts for a smooth audit
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines
- Also shared a bi-weekly report mentioning the performance of the team
- Performed check-list for various applications, example: genesys blaster
- Managed ID management process for genesys inbound
- Handled genesys blaster application
- Monitored and did the morning and evening check-list for the genesys blaster application
- Tracked and shared the daily operational with the higher management.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
Project Manager
IBM India Pvt Ltd
06.2011 - 12.2020
- Organized internal audits and led efforts to determine and remedy deficiencies
- Counseled Voice operations team regarding compliance risks and standards
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines
- Performing the quarterly checks on sysreg
- Lead and assisted technical upgrade projects for Voice team by working and coordinating with consultants and developers for integrations
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Created plans and communicated deadlines to ensure projects were completed on time
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used coordination and planning skills to achieve results according to schedule
- Sped up and simplified application and resource provisioning
- Information gathering from the stake holders (BRD)
- Approvals from the client on key milestones
- Track Procurement and deliveries
- Managing the asset inventory for the Voice Network Function
- Tracking the changes (CR) in the environment and ensuring they are successful
- Worked closely with all stakeholders to maintain optimum levels of communication, this helped to effectively and efficiently complete projects
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Exceeded goals through effective task prioritization and great work ethic
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
- Organizing Regular reviews with clients, understand issues and ensure these are resolved timely.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Communicated regularly with customers concerning data exchange and technology integration.
- Coordinated secure system access of users to various department systems and platforms.
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Updated customers and senior leaders on progress and roadblocks.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Coordinated technical training and personal development classes for staff members.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Planned, designed, and scheduled phases for large projects.
Education
BCom - Business Administration
Madurai Kamraj University
Madurai, India 04.2001 -
Skills
Organizing, attending and participating in stakeholder meetings
Documenting and following up on important actions and decisions from meetings
Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures
Strategic thinker with eye for detail and execution, coupled with problem solving ability
Change management coordination for the function
Compliance management (SOX/ISO/PCI/SAS 70) strategies
An effective communicator with strong team management skills
Motivating team members and colleagues to achieve excellence in operations
ITIL V3 Foundation
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
Closely collaborated with project members to identify and quickly address problems
Wrote policy, procedure and manuals governing internal IT use
Team Collaboration
Information confidentiality
IT Asset Management
IT Procurement
IT Compliance
Cybersecurity best practices
Documentation Management
Information Security
ITIL Framework
Cybersecurity Management
Change Management
Project Planning
Problem-Solving
Project Leadership
Decision-Making
Problem-solving abilities
Multitasking
Excellent Communication
Analytical Thinking
Continuous Improvement
Task Prioritization
Team building
Goal Setting
Time Management
Problem-solving aptitude
Operational Reporting
Time management abilities
Adaptability and Flexibility
Effective Communication
Budget Control
Professionalism
Project Coordination
Attention to Detail
Staff hiring
Adaptability
Reliability
Scope Definition
Project lifecycle management
Active Listening
Relationship Building
Written Communication
Interpersonal Skills
Interpersonal Communication
Projectshandled
- Voice Security and compliance/Resource management, 11/2017 - 12/2020, Handling the Compliance for the tower and vendor, cost Resource management., Compliance Focal
- SIP enablement, 06/2016 - 2017, Audio codes implementation for Inbound and Outbound (from TDM to SIP) & Security & Compliance Management., Project Manager
- Demand Management, 06/2012 - 10/2016, Voice demands as a part of contact center solution (Inbound and Outbound), Demand Manager
- ACD Consolidation, 06/2011 - 10/2012, Automatic Call Distribution Consolidation for inbound calling Changed the hub-wise architecture to circle-wise architecture for call routing., Project Co-coordinator
Location
805,B Wing, Dorabjee Paradise, Next to D'Mart, NIBM Annexe, Pune, Maharashtra, 411048
Passport
Valid Indian passport no - J7014972
Personal Qualifications
- BCom from Madurai University (Distance Education : Completed the course)
- Higher secondary Education in 2005, From Maharashtra State Board.
- Secondary Education in 2003, From ICSE board -Delhi.
Personal Information
- Date of Birth: 11/24/1986
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Certification
ITIL V3 Foundation
Reading
I Like reading fiction and poetry
Timeline
Project Manager
IBM India Pvt Ltd
06.2011 - 12.2020
BCom - Business Administration
Madurai Kamraj University
04.2001 -
IT Manager
ASM Enterprise pvt.ltd
3 2021 - 5 2022
Accomplishments
- Collaborated with team of 8 in the development of SIP Migration.
- Collaborated with team of 15 in the development of ACD Consolidation.
- Achieved correct asset inventory through effectively helping with Asset Reconciliation.
- Achieved Security and Compliance of the systems through effectively helping with Health Checks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteRemoteImportant To Me
Company CultureWork-life balanceHealthcare benefitsPersonal development programsCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein
Interests
Writing