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Zeba Sahib
Project Manager
Pune,Maharashtra
Summary
Experience Project Manager with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in planning and deployment.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
IT Manager
ASM Enterprise pvt.ltd
3 2021 - 5 2022
- Maintained monthly health check calendar and ensured alignment with deadlines
- Created plans and communicated deadlines to ensure the system health check was always up to date
- Maintained repository with artifacts for a smooth audit
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines
- Also shared a bi-weekly report mentioning the performance of the team
- Performed check-list for various applications, example: genesys blaster
- Managed ID management process for genesys inbound
- Handled genesys blaster application
- Monitored and did the morning and evening check-list for the genesys blaster application
- Tracked and shared the daily operational with the higher management.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
Project Manager
IBM India Pvt Ltd
06.2011 - 12.2020
- Organized internal audits and led efforts to determine and remedy deficiencies
- Counseled Voice operations team regarding compliance risks and standards
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines
- Performing the quarterly checks on sysreg
- Lead and assisted technical upgrade projects for Voice team by working and coordinating with consultants and developers for integrations
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Created plans and communicated deadlines to ensure projects were completed on time
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used coordination and planning skills to achieve results according to schedule
- Sped up and simplified application and resource provisioning
- Information gathering from the stake holders (BRD)
- Approvals from the client on key milestones
- Track Procurement and deliveries
- Managing the asset inventory for the Voice Network Function
- Tracking the changes (CR) in the environment and ensuring they are successful
- Worked closely with all stakeholders to maintain optimum levels of communication, this helped to effectively and efficiently complete projects
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Exceeded goals through effective task prioritization and great work ethic
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
- Organizing Regular reviews with clients, understand issues and ensure these are resolved timely.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Communicated regularly with customers concerning data exchange and technology integration.
- Coordinated secure system access of users to various department systems and platforms.
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Updated customers and senior leaders on progress and roadblocks.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Coordinated technical training and personal development classes for staff members.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Planned, designed, and scheduled phases for large projects.
Education
BCom - Business Administration
Madurai Kamraj University
Madurai, India 04.2001 -
Skills
Organizing, attending and participating in stakeholder meetings
Projectshandled
- Voice Security and compliance/Resource management, 11/2017 - 12/2020, Handling the Compliance for the tower and vendor, cost Resource management., Compliance Focal
- SIP enablement, 06/2016 - 2017, Audio codes implementation for Inbound and Outbound (from TDM to SIP) & Security & Compliance Management., Project Manager
- Demand Management, 06/2012 - 10/2016, Voice demands as a part of contact center solution (Inbound and Outbound), Demand Manager
- ACD Consolidation, 06/2011 - 10/2012, Automatic Call Distribution Consolidation for inbound calling Changed the hub-wise architecture to circle-wise architecture for call routing., Project Co-coordinator
Location
805,B Wing, Dorabjee Paradise, Next to D'Mart, NIBM Annexe, Pune, Maharashtra, 411048
Passport
Valid Indian passport no - J7014972
Personal Qualifications
- BCom from Madurai University (Distance Education : Completed the course)
- Higher secondary Education in 2005, From Maharashtra State Board.
- Secondary Education in 2003, From ICSE board -Delhi.
Personal Information
- Date of Birth: 11/24/1986
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Certification
ITIL V3 Foundation
Reading
I Like reading fiction and poetry
Timeline
Project Manager
IBM India Pvt Ltd
06.2011 - 12.2020
BCom - Business Administration
Madurai Kamraj University
04.2001 -
IT Manager
ASM Enterprise pvt.ltd
3 2021 - 5 2022
Accomplishments
- Collaborated with team of 8 in the development of SIP Migration.
- Collaborated with team of 15 in the development of ACD Consolidation.
- Achieved correct asset inventory through effectively helping with Asset Reconciliation.
- Achieved Security and Compliance of the systems through effectively helping with Health Checks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Company CultureWork-life balanceHealthcare benefitsPersonal development programsCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein
Interests
Writing
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