Zeba Samin
Summary
At Soteria, as an Assistant Manager, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations. Leveraging strong decision-making and team leadership skills, I fostered a collaborative environment, leading to notable improvements in staff performance and service quality. My approach resulted in a more efficient, customer-focused team, driving business growth.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Soteria
09.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Masters In Science - Life Sciences
Vinoba Bhawe University
Hazaribagh, Jharkhand 08.2022
Bachelor Of Science - Zoology
K.B Women's Collage
Hazaribagh,Jharkhand 06.2020
Intermediate - Science
J.M Collage
Bhurkunda, Ramgarh04.2017
Matriculation -
Sri Agrasen Senior Sec. School
Bhurkuda, Ramgarh Jharkhand 03.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Goal setting
- Task delegation
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Project management abilities
- Performance reviewing
- Adaptability and flexibility
- Team collaboration
- Multitasking and organization
- Customer service and satisfaction
- Business development understanding
- Reporting and documenting
Timeline
Assistant Manager
Soteria
09.2022 - Current
Masters In Science - Life Sciences
Vinoba Bhawe University
Bachelor Of Science - Zoology
K.B Women's Collage
Intermediate - Science
J.M Collage
Matriculation -
Sri Agrasen Senior Sec. School
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