Zeel Bhudiya
Winnipeg
Summary
Eager to be dynamic operations specialist with extensive experience in enhancing customer experiences within the foodservice industry. Known for exceptional customer service and adept at managing high-volume dining environments. Skilled in handling reservations, seating arrangements, and payments. Eager to leverage strong communication and interpersonal skills to excel in a fast-paced environment at SkipTheDishes.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Hostess
D spot Dessert Cafe
05.2022 - 12.2023
- I was hired as cook in kitchen for savory section of cafe
- After seeing my interactive skills and communications skills, my manager promoted me as hostess for weekends and later a server.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Monitored dining area to assess server capacity and estimate wait times.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table
Customer Service Representative
Velani Enterprise
10.2021 - 03.2022
- As my previous experience as a Customer service representative at Devkrupa Tradelink helped me gain knowledge of customer satisfaction and problem solving, I was hired as a customer service representative at Velani Enterprise
- It was the same job as previous and it also dealt with building solutions
- Meanwhile I also took the test for IELTS and scored & bands which led me to move to Canada.
Graphic Design Intern
Zavx Switches
09.2020 - 05.2021
- During covid-19 lockdown I was inclined towards Graphic designing as creativity is also one of my strong forte
- I learned how to use different designing software such as AutoCAD, Adobe photoshop and ketchup 3D
- I was eager to put my self-learned skills to a use and my friend who had a startup in home automation asked me join the team as a graphic designer
- I used to design different plates for the touch-sensored switchboards where I had to keep the complex engineering behind the technology and try to give it a minimalistic and sleek look
- Used job-related computer software to generate new images
- Generated computer graphics and page-layout software, graphic elements, and photography
- Prepared branding packages for point-of-sale displays, promotional materials and product packaging.
Customer Service Representative
Devkrupa Tradelink
03.2019 - 03.2020
- As the firm was a wholesale business for building solutions, different clients came with unique requirements
- My job as customer service representative was to understand their needs, find a product available with us and providing quotations
- Answered inbound calls, chats, and emails to facilitate customer service
- Assisted customers with making payments or establishing payment plans to be pending accounts.
Education
Advanced Diploma - International Business
Seneca College
Toronto, Ontario 05.2022 - 05.2023
High School Diploma -
St. Xavier's High School
Gandhinagar, Gujarat 07.2018 - 05.2019
Skills
Dining Crew Workflow Optimization
undefinedCertification
IELTS, 8.0/9
Timeline
Advanced Diploma - International Business
Seneca College
05.2022 - 05.2023
Hostess
D spot Dessert Cafe
05.2022 - 12.2023
Customer Service Representative
Velani Enterprise
10.2021 - 03.2022
Graphic Design Intern
Zavx Switches
09.2020 - 05.2021
Customer Service Representative
Devkrupa Tradelink
03.2019 - 03.2020
High School Diploma -
St. Xavier's High School
07.2018 - 05.2019
IELTS, 8.0/9
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