Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Personal Information
Timeline
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Zeena Robert Noronha

Zeena Robert Noronha

Mumbai

Summary

To apply for a position where my skills can be developed and used effectively. I wish to refine my knowledge.

Overview

13
13
years of professional experience

Work History

HR Manager

Bombay Closet Cleanse
09.2023 - Current
  • Handling Daily Accounts
  • Managing Schedules
  • Keeping a track of Leaves
  • Arranging the celebrations for each Festival
  • Crediting Salaries
  • Resolving Conflicts of Employees
  • Keeping Polices maintained
  • Sorting issues for VIP customers
  • WhatsApp and Insta replies
  • Checking Inventories
  • Back End of Website
  • Making slots available online

Account Specialist I

J P Morgan Chase
Mumbai
02.2021 - 04.2023
  • Handling inbound calls to customers
  • Identify the needs of customers, resolve issues, and provide solutions
  • Maintain good customer relations
  • Meet personal targets and work towards meeting team targets

Patient Administration

Mediclinic
Dubai
06.2018 - 12.2019
  • Company Overview: Mediclinic is a medical clinic
  • Answering incoming calls promptly and in a customer service friendly manner
  • Scheduling appointments for new and returning patients
  • Completing new patient registration
  • Collecting applicable payments
  • Working closely with patients to ensure they meet their prescribed course of treatment
  • Performs other duties as assigned
  • Following up with past patients
  • Mediclinic is a medical clinic

Patient Relation Coordinator

City Centre Clinic
Dubai
10.2016 - 06.2018
  • Company Overview: City Centre Clinic is a medical clinic
  • Data entries on daily basis in order to compile the reports for daily activities
  • Making & evaluating the bills for patients
  • Co-ordination with all the units of Medical Centre in order to create a strong customer relationship
  • Providing all Product & services information and handling queries of patients
  • Handling of cash, on daily basis & maintain the reports of income & expenses on day-to-day basis
  • Having experience to manage 'Outpatient Department'
  • City Centre Clinic is a medical clinic

Receptionist

Fishtree Advertising
Deira
06.2015 - 09.2016
  • Company Overview: Fishtree Advertising LLC is an advertising company
  • Defining and administering sales
  • Implementing and execution of functional business plans
  • Arranging appointments and meetings
  • Handling and transferring of calls
  • Administrative work
  • Fishtree Advertising LLC is an advertising company

Front Desk Officer

Al Musalla Medical Centre
Bur
05.2013 - 05.2015
  • Company Overview: Al Musalla Medical Centre is a medical clinic
  • Data entries on daily basis in order to compile the reports for daily activities
  • Making & evaluating the bills for patients
  • Co-ordination with all the units of Medical Centre in order to create a strong customer relationship
  • Providing all Product & services information and handling queries of patients
  • Handling of cash, on daily basis & maintain the reports of income & expenses on day-to-day basis
  • Having experience to manage 'Outpatient Department'
  • Al Musalla Medical Centre is a medical clinic

Customer Service Agent

United Health Care
Mumbai
11.2011 - 04.2012
  • Company Overview: United Health Care is a third-party dealer for insurance
  • This company is into dealing of corporate insurance
  • Receiving calls and giving solutions within time limit
  • Connecting to different departments like technical or backend or documentation department
  • Feeding in and updating new records
  • Getting connected to first and second party when required
  • Upselling
  • Participating in internal activities
  • Coordinating with staff members
  • United Health Care is a third-party dealer for insurance
  • This company is into dealing of corporate insurance

Education

BCom

University of Mumbai
Mumbai
02-2011

Skills

  • Maharashtra State Certificate in Information
  • Human Resource Management (HRM)

Affiliations

  • Data Analysis & Reporting
  • Project Management:
  • Communication Skills
  • Problem-Solving
  • Leadership
  • Time Management
  • Teamwork
  • Attention to Detail
  • Adaptability

Languages

  • English
  • Hindi
  • Marathi

Personal Information

  • Date of Birth: 02/19/89
  • Nationality: Indian
  • Marital Status: Married

Timeline

HR Manager

Bombay Closet Cleanse
09.2023 - Current

Account Specialist I

J P Morgan Chase
02.2021 - 04.2023

Patient Administration

Mediclinic
06.2018 - 12.2019

Patient Relation Coordinator

City Centre Clinic
10.2016 - 06.2018

Receptionist

Fishtree Advertising
06.2015 - 09.2016

Front Desk Officer

Al Musalla Medical Centre
05.2013 - 05.2015

Customer Service Agent

United Health Care
11.2011 - 04.2012

BCom

University of Mumbai

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Zeena Robert Noronha