Zeena Robert Noronha
Mumbai
Summary
To apply for a position where my skills can be developed and used effectively. I wish to refine my knowledge.
Overview
13
13
years of professional experience
Work History
HR Manager
Bombay Closet Cleanse
09.2023 - Current
- Handling Daily Accounts
- Managing Schedules
- Keeping a track of Leaves
- Arranging the celebrations for each Festival
- Crediting Salaries
- Resolving Conflicts of Employees
- Keeping Polices maintained
- Sorting issues for VIP customers
- WhatsApp and Insta replies
- Checking Inventories
- Back End of Website
- Making slots available online
Account Specialist I
J P Morgan Chase
Mumbai
02.2021 - 04.2023
- Handling inbound calls to customers
- Identify the needs of customers, resolve issues, and provide solutions
- Maintain good customer relations
- Meet personal targets and work towards meeting team targets
Patient Administration
Mediclinic
Dubai
06.2018 - 12.2019
- Company Overview: Mediclinic is a medical clinic
- Answering incoming calls promptly and in a customer service friendly manner
- Scheduling appointments for new and returning patients
- Completing new patient registration
- Collecting applicable payments
- Working closely with patients to ensure they meet their prescribed course of treatment
- Performs other duties as assigned
- Following up with past patients
- Mediclinic is a medical clinic
Patient Relation Coordinator
City Centre Clinic
Dubai
10.2016 - 06.2018
- Company Overview: City Centre Clinic is a medical clinic
- Data entries on daily basis in order to compile the reports for daily activities
- Making & evaluating the bills for patients
- Co-ordination with all the units of Medical Centre in order to create a strong customer relationship
- Providing all Product & services information and handling queries of patients
- Handling of cash, on daily basis & maintain the reports of income & expenses on day-to-day basis
- Having experience to manage 'Outpatient Department'
- City Centre Clinic is a medical clinic
Receptionist
Fishtree Advertising
Deira
06.2015 - 09.2016
- Company Overview: Fishtree Advertising LLC is an advertising company
- Defining and administering sales
- Implementing and execution of functional business plans
- Arranging appointments and meetings
- Handling and transferring of calls
- Administrative work
- Fishtree Advertising LLC is an advertising company
Front Desk Officer
Al Musalla Medical Centre
Bur
05.2013 - 05.2015
- Company Overview: Al Musalla Medical Centre is a medical clinic
- Data entries on daily basis in order to compile the reports for daily activities
- Making & evaluating the bills for patients
- Co-ordination with all the units of Medical Centre in order to create a strong customer relationship
- Providing all Product & services information and handling queries of patients
- Handling of cash, on daily basis & maintain the reports of income & expenses on day-to-day basis
- Having experience to manage 'Outpatient Department'
- Al Musalla Medical Centre is a medical clinic
Customer Service Agent
United Health Care
Mumbai
11.2011 - 04.2012
- Company Overview: United Health Care is a third-party dealer for insurance
- This company is into dealing of corporate insurance
- Receiving calls and giving solutions within time limit
- Connecting to different departments like technical or backend or documentation department
- Feeding in and updating new records
- Getting connected to first and second party when required
- Upselling
- Participating in internal activities
- Coordinating with staff members
- United Health Care is a third-party dealer for insurance
- This company is into dealing of corporate insurance
Education
BCom
University of Mumbai
Mumbai02-2011
Skills
- Maharashtra State Certificate in Information
- Human Resource Management (HRM)
Affiliations
- Data Analysis & Reporting
- Project Management:
- Communication Skills
- Problem-Solving
- Leadership
- Time Management
- Teamwork
- Attention to Detail
- Adaptability
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 02/19/89
- Nationality: Indian
- Marital Status: Married
Timeline
HR Manager
Bombay Closet Cleanse
09.2023 - Current
Account Specialist I
J P Morgan Chase
02.2021 - 04.2023
Patient Administration
Mediclinic
06.2018 - 12.2019
Patient Relation Coordinator
City Centre Clinic
10.2016 - 06.2018
Receptionist
Fishtree Advertising
06.2015 - 09.2016
Front Desk Officer
Al Musalla Medical Centre
05.2013 - 05.2015
Customer Service Agent
United Health Care
11.2011 - 04.2012
BCom
University of Mumbai
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