ZEENATH SABAH

Work History

VAMA LLP

07.2024 - Current

Review scientific, promotional, and educational content to ensure accuracy, consistency, and alignment with brand/medical guidelines.
Perform quality checks including fact-verification, reference validation, annotation, formatting review, and compliance checks.
Collaborate with medical writers, designers, and project managers to support end-to-end content development.
Maintain documentation workflows including metadata entry, reference anchoring, and content tracking.
Participate in internal review cycles and incorporate feedback from medical, legal, and regulatory teams.
Support process optimization by improving documentation standards and strengthening content review workflows.
Provide onboarding assistance to new team members on quality expectations, referencing, and content documentation.

JCPenney India Services

08.2022 - 07.2024

Delivered high-quality customer support through precise communication and efficient problem resolution.
Achieved consistent 100% quality audit scores, demonstrating accuracy and reliability.
Mentored and supported a batch of 5 new associates, training them on process workflows and customer handling.
Designed training plans to upskill team leads on operational processes and software tools.
Ensured timely process updates across the team to maintain workflow efficiency.
Analyzed gaps in customer experience processes and recommended improvements.
Created daily exception and productivity reports for team-wide performance tracking.

Uniworld (A Venture of Sierra Projects)

01.2021 - 07.2022

Managed a centralized team of 24 handling south Bengaluru COVID-19 case coordination with a 6-hour turnaround time.
Supported district-wide testing programs, screening protocols, and communication workflows.
Coordinated with hospitals, staff, and partners to ensure compliance with state and district testing guidelines.
Assisted nurses with contact tracing and reporting activities to maintain safety protocols.
Managed daily health screening programs for students, staff, and volunteers.
Supported communication strategies related to safety protocols and public awareness.
Ensured timely reporting to government authorities and maintained accurate documentation.
Worked as part of the NH Health Team to enable reopening of educational institutions.

Indegene Pvt. Ltd.

08.2019 - 12.2020

Developed promotional and non-promotional scientific assets including emailers, infographics, banners, LBLs, and presentations.
Received regulatory approval for multiple deliverables on Veeva Vault.
Conducted claim tagging, literature evaluation, and medical referencing with high accuracy.
Delivered 99% accuracy in asset verification and was recognized for fast adaptation to new workflows.
Trained new joiners on Veeva Vault upload, submission workflows, and content verification processes.
Created campaign videos from ideation to final delivery.
Actively contributed to women empowerment initiatives and internal knowledge sessions.