ZEENATH SABAH
Bengaluru
Summary
Detail-oriented Biotechnology postgraduate with 5+ years of experience across scientific content development, project management, quality review, and customer operations. Demonstrated expertise in supporting content workflows, delivering high-quality medical/scientific assets, leading teams, and optimizing processes. Adept at collaborating with cross-functional teams, ensuring accuracy and compliance, and contributing to meaningful, impact-driven projects. Currently working as a Content Specialist – Scientific & Medical with a strong focus on quality, referencing, and streamlined content delivery.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Content Specialist – Scientific & Medical
VAMA LLP
07.2024 - Current
- Review scientific, promotional, and educational content to ensure accuracy, consistency, and alignment with brand/medical guidelines.
- Perform quality checks including fact-verification, reference validation, annotation, formatting review, and compliance checks.
- Collaborate with medical writers, designers, and project managers to support end-to-end content development.
- Maintain documentation workflows including metadata entry, reference anchoring, and content tracking.
- Participate in internal review cycles and incorporate feedback from medical, legal, and regulatory teams.
- Support process optimization by improving documentation standards and strengthening content review workflows.
- Provide onboarding assistance to new team members on quality expectations, referencing, and content documentation.
Senior Associate – Retail Operations
JCPenney India Services
08.2022 - 07.2024
- Delivered high-quality customer support through precise communication and efficient problem resolution.
- Achieved consistent 100% quality audit scores, demonstrating accuracy and reliability.
- Mentored and supported a batch of 5 new associates, training them on process workflows and customer handling.
- Designed training plans to upskill team leads on operational processes and software tools.
- Ensured timely process updates across the team to maintain workflow efficiency.
- Analyzed gaps in customer experience processes and recommended improvements.
- Created daily exception and productivity reports for team-wide performance tracking.
Project Manager – COVID Operations
Uniworld (A Venture of Sierra Projects)
01.2021 - 07.2022
- Managed a centralized team of 24 handling south Bengaluru COVID-19 case coordination with a 6-hour turnaround time.
- Supported district-wide testing programs, screening protocols, and communication workflows.
- Coordinated with hospitals, staff, and partners to ensure compliance with state and district testing guidelines.
- Assisted nurses with contact tracing and reporting activities to maintain safety protocols.
- Managed daily health screening programs for students, staff, and volunteers.
- Supported communication strategies related to safety protocols and public awareness.
- Ensured timely reporting to government authorities and maintained accurate documentation.
- Worked as part of the NH Health Team to enable reopening of educational institutions.
Scientific Content Writer
Indegene Pvt. Ltd.
08.2019 - 12.2020
- Developed promotional and non-promotional scientific assets including emailers, infographics, banners, LBLs, and presentations.
- Received regulatory approval for multiple deliverables on Veeva Vault.
- Conducted claim tagging, literature evaluation, and medical referencing with high accuracy.
- Delivered 99% accuracy in asset verification and was recognized for fast adaptation to new workflows.
- Trained new joiners on Veeva Vault upload, submission workflows, and content verification processes.
- Created campaign videos from ideation to final delivery.
- Actively contributed to women empowerment initiatives and internal knowledge sessions.
Education
Master of Science (M.Sc.) - Biotechnology
06-2019
- Aggregate: 82.5%
Skills
Content & Writing: Medical Writing, Scientific Content Creation, Copy Editing & Proofreading, Content Planning & Strategy, Quality Review, Claim & Reference Annotation, Veeva Vault
Project & Operations: Project Coordination, Team Management, Process Training, Documentation & Reporting, Stakeholder Communication
Tools: MS Office, CMS tools, Veeva Vault, QA/Review Systems
Soft Skills: Detail-oriented, Effective communicator, Problem-solving, Time management, Mentoring & training
Certification
Content Strategy & Marketing – Coursera
Timeline
Content Specialist – Scientific & Medical - VAMA LLP
07.2024 - Current
Senior Associate – Retail Operations - JCPenney India Services
08.2022 - 07.2024
Project Manager – COVID Operations - Uniworld (A Venture of Sierra Projects)
01.2021 - 07.2022
Scientific Content Writer - Indegene Pvt. Ltd.
08.2019 - 12.2020
Government Science College (Autonomous) - Master of Science (M.Sc.), Biotechnology