Zeeshan Rasool
Srinagar
Summary
Dynamic professional with a proven track record at FIS Global Services, excelling in processing chargebacks and enhancing customer satisfaction through exceptional care. Skilled in comprehensive problem-solving and effective time management, I consistently exceed targets by leveraging my ability to multitask and quickly absorb information. My dedication to due diligence and customer service excellence sets me apart.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member DX
FIS Global Services
Gurgoan
11.2024 - Current
- Processed chargebacks efficiently to ensure accurate financial transactions.
- Detected and investigated fraudulent activities to prevent financial losses.
- Drove sales initiatives to exceed targets and enhance customer satisfaction.
- Conducted thorough Know Your Customer (KYC) checks to ensure compliance with regulatory standards.
- Conducted due diligence reviews on new customers based on KYC and AML standards.
- Communicated effectively with various teams within the organization about AML compliance matters.
- Processed customer returns efficiently, ensuring accurate documentation and timely resolution.
- Managed high-pressure situations to ensure team efficiency and productivity.
- Executed multiple tasks efficiently to support team operations.
- Prepared reports on AML regulatory changes and communicated them to the relevant stakeholders.
Senior Customer Care Executive
Teleperformance Global Services
Gurgaon
03.2023 - 11.2024
- Solved billing and chargeback issues quickly and effectively by understanding customer concerns and finding the right solutions.
- Looked into customer complaints, reviewed transaction details, and resolved problems within set timeframes.
- Worked with my team to meet customer satisfaction goals and improve our service.
- Handled chargebacks, returns, exchanges, and refunds efficiently, following company rules.
- Joined team meetings to discuss ways to make chargeback processes better and provide a smoother customer experience.
- Stayed calm and professional in stressful situations and helped ease tense conversations with customers.
Education
Master of Commerce - Accounting And Finance
Indira Gandhi National Open University
New Delhi06-2020
Post Graduate Diploma in International Business Operations - International Business Operations
Indira Gandhi National Open University
New Delhi06-2018
BBA - Management
University of Kashmir
Srinagar03-2013
Skills
- Good verbal and written communication with fast typing skills
- Comprehensive problem-solving abilities
- Ability to absorb the information & interpret it
intelligently & clearly - Infrastructure and resource planning
- Due Diligence
- Quick Learner & willing to learn
- Time Management
- Multi-tasking management
Accomplishments
- Best performer in OJT
- FCR and KPI achiever
- Top Performer for the month of January 2024
Languages
Hindi
First Language
English
Advanced (C1)
C1
Affiliations
- Travelling.
- Politics & Current affairs.
Certification
- AML, AML (Policies), AML KYC & AML Compliance Course from Udemy.
- Six Sigma.
Timeline
Team Member DX
FIS Global Services
11.2024 - Current
Senior Customer Care Executive
Teleperformance Global Services
03.2023 - 11.2024
- AML, AML (Policies), AML KYC & AML Compliance Course from Udemy.
- Six Sigma.
Master of Commerce - Accounting And Finance
Indira Gandhi National Open University
Post Graduate Diploma in International Business Operations - International Business Operations
Indira Gandhi National Open University
BBA - Management
University of Kashmir
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