Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Achievements And Awards
Timeline
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Zeeshan Sayyed

Zeeshan Sayyed

MS D365 Commerce Functional Consultant
Pune

Summary

Experienced and result oriented Solution Lead with 12 years of experience in IT industry. Proven track record of successfully designing IT solutions globally across diverse countries with 1 year of client-side Onsite experience. Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate having skills in analyzing customer requirements, devising optimal D365 Retail & Commerce solutions and delivering functional guidance on MPOS. Seeking to leverage expertise as a D365 Retail Consultant, adept at implementing and customizing Microsoft Dynamics 365 Commerce.Proficient in configuring Retail stores and testing D365 Commerce applications and integrations to meet customer specifications, while ensuring efficient troubleshooting and issue resolution. Committed to facilitating customer adoption and change management of Agile initiatives as a Scrum master for seamless implementation. Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.

Overview

12
12
years of professional experience
9
9
years of post-secondary education
4
4
Certifications

Work History

Senior Consultant

Infosys Limited
02.2020 - Current
  • As a Team lead responsible for direct interaction and collaboration with client associates to understand their business pain points and guide the team in a fast-paced Retail environment to deliver the solutions and meet customer expectations on time.
  • Worked 1 year at client location(Australia) to successfully facilitate project handover from the incumbent partner ensuring a smooth transition and project continuity.
  • Responsible to provide enhancements and support for all Omni channel requirements of Eight Fashion brands spread across multi-country entities with 800+ physical stores.
  • Responsible for upcoming D365 version upgrades and Proactive quality updates schedule planning, roadmaps, impact analysis, feature analysis and demo for the new standard features introduced by Microsoft.
  • Delivered change request by scoping solution with detailed requirement analysis and developed tailored solutions to meet client requirement.
  • Assisted client in development of automations and implement best practices as per Microsoft Dynamics 365 recommendations.
  • Proposed necessary changes in customer's business process to go with standard functionality and configured the D365 F&O to suit the requirements.
  • Responsible for Microsoft Dynamics 365 configuration and managing Production deployment calendar of systematic deployments across modules in line with the business need.
  • Prepared knowledge base documents to train team based on customer specific business process.
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Built strong relationships with clients through consistent communication and proactive problem-solving efforts.

Senior Consultant

Infosys Limited
05.2020 - 09.2023
  • As a solution designer responsible for gathering requirement and solutioning of end-to-end Online sales and Offline Store sales system, integrating Microsoft Dynamics 365 customizations with multiple IT components.
  • Actively engaged with stakeholders in every phase of SDLC development lifecycle.
  • Instrumental in delivering End to End bug free solutions for each release with high customer satisfaction.
  • Prepared Functional Design Document (FDD) & Integrated Design Document (IDD) for end-to-end Scalable solutions of D365 Order & Inventory management and extensions to standard D365 Retail POS application.
  • Collaborated with technical specialists for development logic and technical design as per client requirements.
  • Prepared test cases and executed using Postman tool to all possible Business scenarios, accuracy, reliability and standard performance regression testing with proper bug tracking.
  • Configured D365 Retail stores of 20+ Go-live stores integrated with CPOS and rollouts to new locations.
  • Provided SIT and UAT environment support testing with bug clarification and fixes in coordination with cross -functional teams and stakeholders.
  • Responsible for upcoming D365 version upgrades and Proactive quality updates schedule planning, impact analysis, feature analysis and demo for the new standard features introduced by Microsoft.
  • Worked in Agile process of 3 weeks sprint cycle development and as a Scrum Master actively participated in sprint planning, sprint reviews, daily scrum Stand-up calls and sprint retrospectives of the team.
  • Responsible for EPIC solution efforts estimation, User stories creation, defined acceptance criteria, task allocation and management of Jira & Confluence for E2E delivery.
  • Responsible for driving customer weekly status call and provided demo of the developed EPICs to the customer at the end of sprint facilitating usability reviews with clients.
  • Provided solution for high-demand periods of iPhone/Samsung Pre-orders to reserve the inventory and fulfil customer requests efficiently.
  • Responsible for Microsoft Dynamics 365 configuration, leading operation Runbook activities and Production deployments of stable and adaptable IT solutions across modules in line with the business need.
  • Provided Post Go live support(Hypercare) and ongoing Production support assistance.
  • Prepared User guides and conducted user trainings for Retail Store POS application users and eShop operations team before every EPIC released in Production environment.

Consultant

Sonata Software Ltd
06.2017 - 02.2020
  • Provided IT solution services for US and APAC region clients.
  • Involved in requirement gathering and analysis for FIT or GAP based on future state business process.
  • Prepared FDD for retail module POS customization.
  • Collaborated with technical team to develop the customizations as per client requirements.
  • Tested POS customizations to all possible business scenarios.
  • Configured D365 Retail stores, MPOS installation for 60+ physical stores and rollouts to new locations.
  • Prepared user manuals for Store operations and Retail HQ operations.
  • Provided the functional guidance and trained to the end users for understanding the functionality of D365 and MPOS application.
  • Provided post go-live and ongoing production support.
  • Handled incidents and application support requests of Dynamics AX 2012 R3 and MPOS application.
  • Provided support in areas of MPOS operations, Assortment, Discounts, Batch Jobs, Statement calculation & posting, Retail transactions and technical debugging.
  • Worked for Microsoft Customer Support Services(CSS team) as a vendor from Sonata.

Software Developer

Atos Syntel
10.2012 - 06.2015
  • Design and Development of web based applications using ASP.Net and DuckCreek Technologies for Health Care and Insurance domains.
  • Worked in Agile Scrum methodology, actively participated in sprint planning, daily scrum call and provided demo of the developed process to the customer at the end of sprint.
  • Performed unit testing, integration testing and performance testing of the web applications.
  • Actively participated in different phases of requirement gathering, analysis, development and deployment.
  • Fixed defects & updated repository for each release of the iteration.
  • Development and delivery of change requests (CR) as per requirement.
  • Worked closely with testers, business analysts and clients for different use cases.

Jr.Technical Assistant

Anvil Technologies
09.2011 - 09.2012
  • Worked strategically in circuit designing, PCB layout designing, soldering and coding.
  • Embedded Software Simulation & testing on AVR microcontroller.
  • Hardware Assembly and regression testing of embedded projects.

Education

PGDM - Post Graduate Diploma in Management - Systems Specialization

Balaji Institute of Modern Management
01.2015 - 01.2017

Bachelor of Engineering - E&TC

Rajarshi Shahu College of Engineering, Pune University
01.2007 - 01.2011

Skills

Results oriented

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Certification

MB-340 : Microsoft Dynamics 365 Commerce Functional Consultant

Personal Information

Date of Birth: 09/28/89

Achievements And Awards

  • Certificate of Achievement from Client for contribution, commitment and exceptional efforts.
  • ESOPs Stock Award at Infosys.
  • Microsoft Unit Rise Award for Business Ninja at Infosys.
  • Insta Award for Delivering bug free solution at Infosys.
  • Insta Award for taking lead and going extra mile at Infosys.
  • Storyteller Award at Infosys.
  • Platinum Club member at Infosys since 3 years.

Timeline

Senior Consultant

Infosys Limited
05.2020 - 09.2023

Senior Consultant

Infosys Limited
02.2020 - Current

Consultant

Sonata Software Ltd
06.2017 - 02.2020

PGDM - Post Graduate Diploma in Management - Systems Specialization

Balaji Institute of Modern Management
01.2015 - 01.2017

Software Developer

Atos Syntel
10.2012 - 06.2015

Jr.Technical Assistant

Anvil Technologies
09.2011 - 09.2012

Bachelor of Engineering - E&TC

Rajarshi Shahu College of Engineering, Pune University
01.2007 - 01.2011

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Zeeshan SayyedMS D365 Commerce Functional Consultant