Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Zemin Latafat

Sales Associate
New Delhi

Summary

Dynamic individual with strong expertise in watches and jewellery, constantly seeking opportunities to expand knowledge and skills in this industry. Avid learner, firmly believes in power of self-improvement and continuously strives to enhance professional abilities. Brings commitment to high integrity, level of professionalism, and dedication to any role undertaken.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Sales Associate

Cartier
04.2023 - Current
  • Build relationships with customers to encourage repeat business.
  • Achieve monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assess customer needs and utilized suggestive selling techniques to drive sales.
  • Provide positive first impressions to welcome existing, new, and potential customers.
  • Engage with customers to build rapport and loyalty.
  • Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Participate in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Assist in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Assist in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Utilize CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Lead team meetings focused on sales techniques and product features, boosting overall team performance.
  • Monitor sales trends to adjust sales strategies and meet changing customer demands.

Sr. Customer Relationship Executive- Rolex

Ethos Limited
07.2021 - 04.2023
  • Strictly adhere to compliances laid by company
  • Keep track of bookings and cancellations and maintaining client pipeline accordingly
  • Offer unforgettable experience to client, engage in interesting product related conversation
  • Maintain Rolex tracker (Customer KYC, booking analysis and Post Purchase) and to ensure that it is error free
  • Adhering to grooming standards
  • Exceeded goals through effective task prioritization and great work ethic.
  • Collaborated with team members to achieve target results.
  • Maintaining personal client database and keeping them connected to brand
  • Achieving established goals
  • Maintaining orderly appearance throughout sales floor and to ensure that everything looks impeccable.
  • Identified issues, analyzed information and provided solutions to problems.

Sr. Fashion Advisor- Ted Baker

The Collective, ABFRL
11.2019 - 01.2021
  • Offer customers tailored advice and to deliver "The Collective Experience" to each client entering store
  • To be up to date with latest fashion trends, improve knowledge about styles, fabrics, prints, patterns and implement it on floor in most efficient way
  • Adhering to grooming standards
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Operating cash registers, managing financial transactions and store trackers
  • Ensuring shrinkage is within budget
  • Maintaining individual sections and category counts
  • Maintaining personal client database and keeping them connected to brand
  • Achieving established goals
  • Maintaining customer feedback report along with follow ups
  • Maintaining orderly appearance throughout sales floor
  • Introducing promotions and opportunities to customers
  • Creating and maintaining Daily Sales Reports and other trackers.

RFID Responsible

Massimo Dutti
02.2019 - 08.2019
  • To monitor proper implementation of RFID (Radio Frequency Identification) technology in store
  • Ensure that hourly replenishment of floor is done on time
  • Training of team and mangers on new technology
  • Leading team for monthly inventories
  • Monitor deliveries, transfer of merchandises between stores, inventories/shrinkage., Monitoring monthly inventories for store and proper transfer of merchandises between stores to minimize shrinkage.

Fashion Advisor

Massimo Dutti
06.2017 - 08.2019
  • Offer customers tailored advice and to adapt to customer needs on basis of knowledge of fashion and style, with ultimate aim of directly prompting increase in average transactions and influencing customer shopping experience
  • Ensure that store upholds corporate image standards
  • Knowledge of products and trends
  • Maintain Visual Merchandising as per standards
  • Analyzing weekly sales reports and KPIs, and taking action plans accordingly to maximize sales.

Education

MBA - Marketing Management

NMIMS
04.2001 -

Bachelor of Arts -

SOL, Delhi University
New Delhi
01.2018 - 01.2021

Skills

    CRM expertise

    Sales development

    Customer demand evaluation

    Upselling

    Problem-solving

    Client account management

    Watches expertise

Accomplishments

    Cartier:

  • Part of the "Continuous Improvement Program", which focuses on resolving basic problems at the boutique level without taking help from help from support team to increase efficiency.
  • Rolex:

  • Made Store Operations seamless(09/2021)
  • Was called from Rolex Boutique, The Chanakya to the Saket store to take charge for Rolex as everything was scattered and unorganized. Within a month’s time, made all the operations seamless by organizing the stock, all the reports and clearing all the unaccounted transactions.

    Ted Baker:

  • Highest achievement in the north zone (09/2020)
  • Achieved 230%, 250% vs targets respectively for consecutive 2 weeks in September which was highest for any crew in the north zone.

    Massimo Dutti:

  • Increased the footwear sales (03/2018 – 08/2019)
  • After struggling with less sales in the early first quarter of 2019, we focused on footwear coordination, subfamily report and team training and development for optimal sales.

  • Shrinkage Control (02/2019 – 08/2019)
  • Monitoring monthly inventories for the store and proper transfer of merchandises between stores to minimize the shrinkage.

Certification

Python Basics

Interests

Travelling

Music

Fashion Trends

Movies

Horology

Timeline

Sales Associate

Cartier
04.2023 - Current

Sr. Customer Relationship Executive- Rolex

Ethos Limited
07.2021 - 04.2023

Sr. Fashion Advisor- Ted Baker

The Collective, ABFRL
11.2019 - 01.2021

RFID Responsible

Massimo Dutti
02.2019 - 08.2019

Bachelor of Arts -

SOL, Delhi University
01.2018 - 01.2021

Fashion Advisor

Massimo Dutti
06.2017 - 08.2019

MBA - Marketing Management

NMIMS
04.2001 -
Zemin LatafatSales Associate