Zeneesh Pandya
Bengaluru
Summary
Accomplished Customer Satisfaction Manager with a proven track record at HP, excelling in technical troubleshooting and fostering teamwork. Demonstrated success in enhancing customer satisfaction and loyalty in the tech sector, leveraging expertise in software updates and collaboration. Achieved significant improvements in customer engagement and retention through strategic initiatives and effective escalation management.
Overview
4
4
years of professional experience
Work History
Customer Relations Associate
HP
03.2021 - Current
- Dynamic Customer Relations Management with 3 years of experience at HP, specializing in delivering exceptional customer support and driving satisfaction in the technology sector. Expert in managing complex customer interactions related to printer products and services, ensuring timely resolution of issues and effective communication. Proven ability to develop and implement strategies that enhance customer engagement and loyalty, resulting in improved retention rates. Skilled in analyzing customer feedback and performance metrics to inform continuous improvement initiatives. Strong leadership capabilities with a focus on team development and collaboration, fostering a customer-centric culture within the organization.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
Education
Bachelor of Science - Micro Biology
Maharaja Krishna Kumar Singhji Bhavnagar
Gujrat, India05-2020
Skills
- Customer Management
- Customer Satisfaction Measurement
- Building Customer Relations
- Inter-personal Communication
- Conflict Resolution
- Teamwork and Collaboration
- Business Assurance Management
- Escalation Management
Languages
English
Advanced (C1)
Gujarati
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Customer Relations Associate
HP
03.2021 - Current
Bachelor of Science - Micro Biology
Maharaja Krishna Kumar Singhji Bhavnagar
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