ZENIA OSWALD SILVEIRA

• Along with the skills mentioned under the previous experience, I am responsible for effectively marketing our available classes to create a 'pull' culture where learners proactively seek trainings.
• In charge of our Viva Engage pages, more recently in the revamp of one of the pages to make it more engaging, learner-centric and holistic.
• Play a part in many focus groups to evaluate the efficiency, efficacy, relevancy, sustainability and validity of our courses post pilot sessions. This is achieved by participant feedback analysis, observed practical applications and stakeholder satisfaction levels.
• Continued to play an active part in driving engagement and participation in the various HR and Talent Management town halls merely on account of my passion towards it.

• Responsible for liaising with the Business leads to understand learning needs through consultation meetings.
• Conduct training sessions basis those needs
• Customise and design additional trainings, as required
• Develop content and design learning material as a side project
• Responsible for the New Employee Orientation in India.
• BRC (Business Resource Council) involvement :

- Co-chair (July 2022 - 2024) of the Military Appreciation and Assistance Resource Council (MAARC) (volunteer since 2018), a Business Resource Council chiefly supporting veterans in their corporate journey at Northern Trust, among many other initiatives.

- August 2024 - Current

Member of the Women in Leadership BRC, responsible for managing various initiatives for the development of women partners in the organisation, as well as to create a more equitable environment through programs like Lean In, amongst others.

• Lead meetings with business stakeholders to understand learning gaps and requirements.
• Conducted training sessions basis those needs (Successfully delivered over 600 hours each year, crossing base target of 520 hours) with an average feedback score of 8.7 on 10.
• In charge of the New Employee Orientation and appointed as the Single Point of Contact (SPOC) for the India offices. Administrated, conducted and hosted the entire day's session, and liaised between speakers to ensure smooth Day 1 experience.
• Global SPOC for the Business Writing Skills sessions with an average feedback score of 9 on 10 (surpassing the original Franklin Covey facilitators' score).
• APAC POC for driving engagement at the regional level through annual get-togethers, virtual games and welcoming team members.
• Projects headed: (APAC) NextGen TL Program (2022-2023): Responsible for administrating and conducting sessions for those aspiring to the Team Lead position in the company. Ran the program for one year with 80 candidates.
• Learning Ninjas (2022-2023): Headed this group of highly enthusiastic individuals who were interested in joining the learning community while still being part of their usual roles at the company. Assisted in grooming them, conducting practice sessions and overall coaching to give them confidence to facilitate sessions.
• Kahoot! SPOC (April 2020-June 2021): Initially the global SPOC for facilitating and hosting Kahoot! Sessions (to promote team cohesiveness and bonding during WFH); Trained other facilitators to take this up in their respective regions (North America and EMEA).
• Liased with the HR Service Centre to create a full-fledged guide video to help prospective new joiners seamlessly navigate through the required forms reducing the multiple queries and follow-ups.

• Responsible for administrating, coordinating and arrangement of training materials for the training sessions across the three Bangalore offices.
• Oversaw the first level operations and analytics of our in-house LMS - Northern Trust University on Saba.
• Administrated and managed (on-ground) our global summit for our APAC Managers, three of which were in India and one in the Philippines (through 2018-2019).

• Attended to customers and their shopping requests.
• Consistently worked towards being the fastest cashier with almost no errors in transactions;
• Volunteered on duty for Poundland's charities - Make A Wish, Tommy's; undertook Supervisory training.

• Worked as a general administrator to Scientist and Inventor, Peter Hughes.
• Assisted in smooth operations of his patent approvals, organisation, and correct allotment.
• Assisted in business as usual activities for Peter - handling his emails, returning calls, set up of systems etc.

• Actively assessed queries and doubts on this brainchild of two Kingston University alumni.
• KludeOn used a camera lens to ask questions and get quick answers. Providing such (accurate) answers was a core job of mine.

• Worked the late evening to midnight shift at Starbucks located inside our university library.
• Additionally responsible for restocking snacks and confectionery.