Travelling
Zenia Verma
Store Manager
Ludhiana
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
Languages
4
4
Certifications
8
8
years of professional experience
Work History
Store Manager
Bluestone Jewellery Lifestyle
10.2025 - Current
- Oversaw daily store operations, ensuring adherence to company standards and policies.
- Managed inventory levels, optimizing stock replenishment and minimizing shrinkage.
- Led team training sessions, enhancing staff product knowledge and customer service skills.
- Implemented visual merchandising strategies, improving store presentation and customer engagement.
Assistant Store Manager
Superdry
09.2024 - 06.2025
- Assisted in daily store operations, ensuring smooth workflow and optimal customer service.
- Coordinated staff scheduling, improving team productivity and coverage during peak hours.
- Supported inventory management processes, conducting regular stock audits to maintain accuracy.
- Trained new employees on operational procedures and customer engagement techniques.
Assistant Store Manager
Bluestone Jewellery Lifestyle
08.2022 - 09.2024
- Implemented visual merchandising strategies, enhancing product displays to attract customers.
- Monitored sales performance, providing insights to improve product placement and promotions.
- Engaged with customers to gather feedback, driving improvements in service quality and satisfaction.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Senior Sales Executive
Bluestone Jewellery Lifestyle
01.2022 - 08.2022
- Led sales strategies to enhance customer engagement and increase brand loyalty.
- Developed and maintained relationships with key clients, driving repeat business opportunities.
- Analyzed market trends to identify new sales opportunities and adjust product offerings accordingly.
- Mentored junior sales team members on best practices for client interaction and closing techniques.
Sales Executive
Tanishq Jewellery
Ludhiana
05.2018 - 01.2022
- Cultivated relationships with clients to enhance customer loyalty and repeat business.
- Developed comprehensive product knowledge to effectively address customer inquiries and preferences.
- Implemented upselling techniques, resulting in increased average transaction value per customer.
Education
High School Diploma -
MGM Public School
Ludhiana, India 04.2001 -
BBA -
Himachal University
Himachal Pradesh 04.2001 -
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Inventory management
Store merchandising
Recruitment and hiring
Team building and leadership
Performance reviews
Operations management
Team building
Certification
Retail Store Manager - BluStone Jewellery
Interests
Exploring new places and cultures
Sufi music
Timeline
Store Manager
Bluestone Jewellery Lifestyle
10.2025 - Current
Assistant Store Manager
Superdry
09.2024 - 06.2025
Assistant Store Manager
Bluestone Jewellery Lifestyle
08.2022 - 09.2024
Senior Sales Executive
Bluestone Jewellery Lifestyle
01.2022 - 08.2022
Sales Executive
Tanishq Jewellery
05.2018 - 01.2022
High School Diploma -
MGM Public School
04.2001 -
BBA -
Himachal University
04.2001 -