Zenub Ahmed
Navi Mumbai
Summary
Experienced Senior Manager with 17 years of experience following corporate protocol to provide responsible departmental oversight. Budget-minded revenue manager following corporate-set targets and exceeding expectations. Devoted leader encouraging collaboration and employee well-being for optimal product innovation.
Overview
16
16
years of professional experience
Work History
Senior Operations Manager
Gebbs Healthcare Solutions
Navi Mumbai
09.2019 - 05.2022
- Challenge: Managing a large team for multiple projects in End-to-End Revenue Cycle Management (RCM), facing escalations and the need for process optimization.
Action: Implemented effective processes to address escalations and optimize Charge Entry, Payment Posting, and AR processes. Centralized reporting structure using Power BI for real-time analysis.
Result: Achieved 15% productivity improvement and 30% cost savings through Lean methodologies and automation, enhancing project efficiency and client satisfaction. - Challenge: Lack of centralized reporting structure for major clients, hindering real-time tracking of project performance.
Action: Established centralized reporting system using Power BI, enabling real-time tracking of Statement of Work (SOW) hours and project invoicing.
Result: Enabled proactive management of resources and budgets, leading to improved financial forecasting accuracy and timely project deliverables. - Challenge: Balancing resource allocation and project budgets to optimize profitability across multiple engagements.
Action: Conducted thorough analyses of project budgets and resource utilization, implementing adjustments as necessary to maximize profitability.
Result: Successfully met P&L targets for all managed projects, contributing to overall business growth and financial success by 25% y0y.
Senior Business Operations Manager
Accenture
Chennai
04.2015 - 02.2019
- Challenge: Spearheading backend operations for a large US National Healthcare Payer, focusing on SLA management and cost control.
Action: Implemented operational controls to manage Profit & Loss (P&L) effectively. Led Lean Six Sigma-based improvements to achieve 100% adherence to SLAs.
Result: Achieved 20% reduction in operational costs year-over-year while maintaining a Gross Margin (GM) of 53%+, ensuring compliance with contractual obligations. - Challenge: Ensuring profitability and cost-effectiveness while maintaining service quality for a large US National Healthcare Payer.
Action: Developed and implemented robust P&L management strategies, including cost control measures and revenue enhancement initiatives.
Result: Achieved a 20% reduction in operational costs year-over-year while sustaining service quality standards, resulting in improved profitability and client satisfaction. Established strategic partnerships or alliances with other organizations to leverage each other's customer bases and generate mutual revenue benefits.
Deputy Manager
Ventureserve
Mumbai
02.2012 - 04.2015
Operations Team Lead
Ria Softech
Navi Mumbai
09.2009 - 01.2012
Operations Team Lead
WIPRO
Kolkata
02.2006 - 08.2009
Education
Bachelor of Commerce - Accounting And Business Management
Himalayan University
06-2019
Six Sigma Black Belt -
AISQM
Mumbai01-2016
Skills
- Strategic Planning
- Business Planning
- Cost Reduction
- Productivity Improvement
- Operational Excellence
- Stakeholder Management
- Project Planning
Accomplishments
Award Best Manager for FY17-18 Accenture
Best People Manager award for lowest attrition @ 5.8% YTD for FY18-19 Accenture
I-Innovator award for best project Intelligent Drafting
with cost reduction of 1M Accenture
Significant contributor /Org level projects Ventureserve
Timeline
Senior Operations Manager
Gebbs Healthcare Solutions
09.2019 - 05.2022
Senior Business Operations Manager
Accenture
04.2015 - 02.2019
Deputy Manager
Ventureserve
02.2012 - 04.2015
Operations Team Lead
Ria Softech
09.2009 - 01.2012
Operations Team Lead
WIPRO
02.2006 - 08.2009
Bachelor of Commerce - Accounting And Business Management
Himalayan University
Six Sigma Black Belt -
AISQM
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