Zephan Shaw
India
Summary
Results-driven Artist Manager with extensive experience in artist development, contract negotiation, talent scouting, and strategic planning. Proven ability to enhance artist visibility and revenue through innovative marketing campaigns. Strong leadership, communication, and problem-solving skills foster productive industry relationships and support artist career advancement. Committed to delivering exceptional service and adapting quickly to dynamic environments.
Overview
16
16
years of professional experience
Work History
Event Co-Ordinator& Artist Manager
Aaika Productions
Mumbai
01.2021 - 04.2026
- Managed artist schedules and coordinated event logistics for performances.
- Organized promotional events such as photo shoots, interviews, live performances.
- Collaborated with publicists, media, and marketing personnel to schedule and facilitate interviews and appearances.
- Developed promotional materials and social media content to enhance artist visibility.
- Cultivated relationships with venue owners and industry professionals to create collaboration opportunities.
- Negotiated contracts and agreements to secure favorable terms for artists.
- Oversaw financial planning and budgeting for artist projects and events.
- Oversaw financial documentation for artist engagements and reconciled invoices with accounting department.
- Coordinated tour dates and venues with artists, managers, agents, and promoters.
- Arranged travel accommodations including flights, hotels, and ground transportation.
- Executed administrative details to support artists during auditions, wardrobe fittings, and scheduled appearances.
- Provided guidance and support to artists in career development strategies.
- Maintained a database of contacts in all areas related to the music business.
- Attended events and performances in off-hours to support artists and build industry rapport.
- Organized and executed marketing campaigns to promote new music releases.
- Handled management tasks involved with client schedules.
- Collaborated with external agencies to strengthen business connections. and ensuring internal policies and protocols were being monitored and executed for the client or customer.
- Established long-term relationships with key clients to ensure repeat business. with key clients.
- Oversaw development and execution of policies to enhance customer relationships.
- Managed and adjusted artist calendars and sent reminders for events.
- Resolved customer concerns by providing timely support and solutions. and escalations.
- Developed and maintained relationships with music industry professionals.
Senior Sales Consultant
Sweet Home Realty
Mumbai
01.2019 - 01.2021
- Contacting clients through phone and face to face meetings and turning them into opportunities for sale.
- Meet with prospective clients interested in properties to offer them real estate deals.
- Communicate with clients to identify their requirements and choice of properties.
- Co-ordinate the closing of property deals to ensure vital documents are signed and the payment is received.
- Conduct the inspection of a property to ensure the terms and conditions of sale are met before closing the deals.
- Oversee the promotion of property sales on advertising media and listing services.
- Maintained regular communication with clients to discuss business opportunities. to have opportunities to discuss further business prospects.
Holiday Sales Consultant
Karma Group Holiday Resorts and Hotel
BALI
01.2017 - 01.2019
- Achieved KPI and target objectives established by the director.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Advised clients on vacation packages and resort amenities.
- Developed relationships with guests to enhance customer satisfaction.
- Followed up with existing and new clients to ensure high customer satisfaction.
- Cultivated and maintained client relationships to drive sales growth.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Managed client inquiries and resolved issues promptly and professionally.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed customer needs and identified solutions to meet their requirements.
- Preparing pre-sales proposals for prospective clients.
- Facilitated sales presentations to highlight resort offerings effectively.
- Created customized presentations for potential customers based on their requirements.
- Collaborated with team members to improve service delivery standards.
- Assisted in training new sales consultants on best practices and tools.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Negotiated deals and handled complaints or objections.
- Trips to different locations for client visit to explain the packages in details.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Maintained knowledge of industry regulations and compliance requirements.
- Conducted market research to identify trends in travel preferences.
- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Blockbuster PVT. LTD
Assistant Manager
Mumbai
01.2015 - 01.2017
- Facilitated product demos for customers to drive sales.
- Increased sales through effective upselling and cross-selling techniques during customer interactions.
- Handling calls and selling to direct clients.
- Resolved customer refund requests to address concerns and maintain loyalty.
- Set monthly/weekly/daily targets for the team.
- Compiled and updated sales reports to track performance and trends.
- Proposed innovative ideas and solutions to improve team effectiveness.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Relations Advisor
Hutchison 3 Global Services PVT LTD
01.2010 - 01.2015
- Handling technical, customer related and payment queries.
- Handling inbound and outbound calls.
- Promoted additional products during customer interactions.
- Adhering to company policies, procedures and licensing laws.
Education
T.Y.B.A -
University of Mumbai
01-2013
Higher Secondary School Certificate -
Wilson College
01-2009
The Indian Certificate of Secondary Education -
Barnes High School
01-2006
Skills
- Event coordination
- Budget management
- Client management
- Venue relations
- Audience engagement
- Tour management
- Artist development
- Media relations
- Lodging accommodations
- Talent scouting
- Lead generation
- Negotiation
- CRM
- Problem resolution
- Project coordination
- Promotions coordination
- Team building
- Teamwork
- Leadership & Supervision
- Industry networking
- Effective communication
- Creative thinking
- Relationship building
- Scheduling
- Schedule management
- Contact management
- Social media
- Problem-solving
- Listening skills
- Team Work
- Venue inspections
- Promotions coordination
Personal Information
- Date of Birth: 12/14/87
- Gender: Male
- Nationality: Indian
Language Skills
- English
- Hindi
- Marathi
- Gujarati
Timeline
Event Co-Ordinator& Artist Manager
Aaika Productions
01.2021 - 04.2026
Senior Sales Consultant
Sweet Home Realty
01.2019 - 01.2021
Holiday Sales Consultant
Karma Group Holiday Resorts and Hotel
01.2017 - 01.2019
Blockbuster PVT. LTD
Assistant Manager
01.2015 - 01.2017
Customer Relations Advisor
Hutchison 3 Global Services PVT LTD
01.2010 - 01.2015
T.Y.B.A -
University of Mumbai
Higher Secondary School Certificate -
Wilson College
The Indian Certificate of Secondary Education -
Barnes High School