Zharia Swopes
Mishawaka
Summary
Dedicated and dependable professional with experience in manufacturing, warehouse, logistics, security, and customer service environments. Recognized for taking initiative, exceeding expectations, and maintaining high standards of safety, productivity, and service. Strong problem-solving and communication skills with the ability to adapt to changing priorities, work independently or as part of a team, and deliver results in fast-paced environments. Committed to bringing a versatile skill set, reliability, and a strong work ethic to support organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Machine Operator/Forklift Operator
NFI Industries
South Bend
03.2022 - 05.2026
- Operate gantry machinery to distribute and process more than 25 product lines daily while consistently meeting or exceeding production quotas.
- Safely operate forklifts to transport, stage, and organize materials in accordance with company safety standards and shipping/receiving procedures.
- Scan, label, and verify products to ensure inventory accuracy and correct order fulfillment.
- Monitor conveyor systems and maintain continuous workflow by efficiently clearing product backups and minimizing downtime.
- Support warehouse operations through effective material handling, inventory control, and quality assurance practices.
- Maintain a clean, organized, and safe work environment while adhering to all OSHA and company safety regulations.
Security Officer (contract job)
Securitas Security
Hampton
11.2021 - 01.2022
- Maintained a visible security presence to deter criminal activity and promote a safe environment for employees and visitors.
- Conducted routine patrols of company property and surrounding areas during overnight shifts to maintain a safe and secure environment.
- Monitored access points and verified identification of employees, visitors, and vendors entering and exiting the premises.
- Operated and monitored surveillance camera systems to identify suspicious activity and potential security risks.
- Enforced company policies and procedures while providing professional customer service and assistance to guests and staff.
- Investigated unusual incidents and reported findings accurately and promptly.
- Prepared detailed incident, accident, and daily activity reports documenting observations and security concerns.
- Responded promptly to alarms, emergencies, and security breaches while following established protocols.
- Assisted in preventing theft, vandalism, trespassing, and unauthorized access to company property.
- Demonstrated strong attention to detail, situational awareness, and sound judgment in high-pressure situations.
- Performed security inspections of buildings, gates, parking lots, and restricted areas.
Guest Service Agent/Front Desk Temporary Contract
Extended Stay America
Lombard
07.2019 - 12.2019
- Provided exceptional customer service to guests, creating a welcoming and professional experience.
- Managed guest check-in and check-out procedures efficiently while ensuring accuracy of reservations and billing information.
- Assigned guest rooms considering availability, preferences, and special requests to enhance guest experience.
- Handled phone calls, responded to inquiries, and provided assistance with hotel services, amenities, and local information to ensure guest satisfaction.
- Resolved guest concerns and complaints promptly and professionally to ensure a positive experience.
- Coordinated with housekeeping and maintenance teams to prepare rooms and address guest needs promptly.
- Upheld hotel policies and safety standards while delivering high-quality customer service.
Cashier
Chick-Fil-A
North Riverside
04.2017 - 11.2018
- Processed customer orders, payments, refunds, and return transactions accurately and efficiently.
- Greeted customers in a friendly and professional manner, creating a positive dining experience.
- Assisted guests with menu selections and provided information on products, promotions, and services to enhance their dining experience.
- Maintained cleanliness and organization of dining area, lobby, and workstations to ensure compliance with quality and sanitation standards.
- Resolved customer concerns and complaints promptly, resulting in increased customer satisfaction and loyalty.
- Prepared and packaged food orders according to company standards for quality, accuracy, and presentation.
- Worked collaboratively with team members during high-volume periods to ensure efficient service.
- Followed food safety, sanitation, and workplace safety procedures at all times.
Education
High School Diploma -
Riverside Brookfield High School
Brookfield, ILSkills
- Forklift
- Machine Operator
- Production Oversight
- Quality Control
- Manufacturing
- Warehouse Experience
- Material handling
- Cycle Counting
- RF Scanner
- Pallet Jack
- Gantry operation
- Time management
- Shipping & Receiving
- Customer service
Certification
Forklift Certification, 08/22, 08/26
Timeline
Lead Machine Operator/Forklift Operator
NFI Industries
03.2022 - 05.2026
Security Officer (contract job)
Securitas Security
11.2021 - 01.2022
Guest Service Agent/Front Desk Temporary Contract
Extended Stay America
07.2019 - 12.2019
Cashier
Chick-Fil-A
04.2017 - 11.2018
High School Diploma -
Riverside Brookfield High School