Ziaur Rahman

As a tech support representative I handled email and chat inquiries.

My responsibilities include:

1. Responding to customer inquiries and resolving technical issues through email and chat channels in a timely and professional manner.

2. Providing accurate and detailed information about products, services, and technical issues to customers.

3. Collaborating with other departments to escalate issues and provide effective solutions to customers.

4. Maintaining accurate records of customer interactions, inquiries, and issues in a customer relationship management (CRM) system.

5. Participating in training programs to stay up-to-date with the latest technical information and support techniques.

6. Identifying and communicating common technical issues to the relevant teams for resolution.

The achievements I could strive for are:

1. Consistently meeting or exceeding customer satisfaction targets.

2. Successfully resolving complex technical issues that resulted in increased customer retention and loyalty.

3. Developing and implementing new support processes that improved the efficiency and effectiveness of the team.

4. Receiving positive feedback from customers for exceptional service and support.

5. Contributing to the development and improvement of support materials such as user manuals, FAQs, and knowledge base articles.

6. Mentoring and training new team members to improve their technical skills and customer service.