Zico Alexander
Restaurant Manager
Chennai,MH
Summary
Adept at driving operational excellence, I elevated Annapoorna Indians Restaurant's revenue through strategic promotions and meticulous cost control. My leadership, underscored by effective communication and team motivation, significantly enhanced customer satisfaction. Expert in staff management and supply chain optimization, my approach to restaurant management blends innovative solutions with a focus on quality and efficiency.
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Restaurant Manager
Annapoorna Indians Restaurant
05.2022 - 02.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Increased sales during off-peak hours by creating and promoting special offers.
- Conducted market research to identify trends and opportunities for menu development, keeping restaurant competitive.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Managed all aspects of restaurant's social media presence, enhancing brand awareness online.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
Event Manager
Mars Eventers
01.2017 - 04.2022
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
Education
BBA - Banking And Finance
Madurai Kamaraj University
Chennai 04.2001 -
Skills
Staff management
Timeline
Restaurant Manager
Annapoorna Indians Restaurant
05.2022 - 02.2025
Event Manager
Mars Eventers
01.2017 - 04.2022
BBA - Banking And Finance
Madurai Kamaraj University
04.2001 -
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