ZIKRIYA SHAIKH
Sirsi
Summary
Proven leader with extensive experience in customer service and team leadership, notably at Tim Hortons Cafe & Bake Shop. Excelled in staff training/development, enhancing customer experience, and implementing efficient inventory control measures. Achieved significant improvements in employee performance and store operations through strategic mentoring and management practices. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Tim Hortons Cafe & Bake Shop
2019.05 - 2024.05
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
Crew Trainer
McDonalds
2016.08 - 2018.10
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
Education
Mechanical Engineering
R.N Shetty Polytechnic Sirsi
06.2015
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Team Building and Leadership
- Hiring and Training
- Staff training/development
Languages
Arabic
Upper intermediate (B2)
Timeline
Assistant Store Manager
Tim Hortons Cafe & Bake Shop
2019.05 - 2024.05
Crew Trainer
McDonalds
2016.08 - 2018.10
Mechanical Engineering
R.N Shetty Polytechnic Sirsi
Similar Profiles
Caelan KibbeyCaelan Kibbey
Team Supervisor at Tim Hortons Cafe & Bake ShopTeam Supervisor at Tim Hortons Cafe & Bake Shop
Kennedi GullisonKennedi Gullison
Customer service worker Tim Hortons Restaurant at Tim Hortons Cafe & Bake ShopCustomer service worker Tim Hortons Restaurant at Tim Hortons Cafe & Bake Shop
Kimberly CottonKimberly Cotton
Shift Leader at Tim Hortons Cafe & Bake ShopShift Leader at Tim Hortons Cafe & Bake Shop