Zila Hameed

• Currently managing a portfolio of 20+ high-value clients, including major enterprises like McKinsey, Ola, BSE, leading banks, and key government agencies, driving an average deal value of $50k and an ARR of $800k.
• Building trusted relationships with CISOs, CTOs, and senior stakeholders to align on ROI and strengthen security posture.
• Conducting in-person QBRs & ABRs with C-level stakeholders to align on security goals and drive product adoption and account growth.
• Maintained a zero-churn portfolio and increased NRR from 101% to 107% through strategic upsells & cross-sells.
• Took on additional responsibility of leading client onboarding to ensure smooth platform adoption.
• Working cross-functionally with product, marketing, sales, and technical teams to align on customer goals and drive product growth.
• Delivering proactive customer service, keeping an NPS score of 9, and enabling positive Gartner reviews and customer testimonials to improve CloudSEK's standing in the market.

Region: (MEA, APAC, Europe)

• Managed end to end global portfolio of 40+ clients (Enterprise, SMB, and start-ups), achieving 95% CSAT and reducing churn through proactive support.
• Drove a 10% uplift in product adoption by identifying upsell/cross-sell opportunities through data analysis.
• Partnered with sales, product, and marketing to improve onboarding, leading to a 10% boost in Gartner reviews and enhancing Appknox's market leadership.

• Managed 100+ clients by proactively addressing needs, building strong relationships, and swiftly resolving issues for exceptional customer satisfaction.
• Delivered outstanding program results that drove customer retention and reduced churn, while proactively identifying cross-selling and upselling opportunities to maximize revenue and deepen customer engagement.
• Conducted in-depth product training sessions for new clients, helping them to understand the features and benefits of our product.

• Collaborated with cross-functional teams to create innovative content and continuously improve the learning experience for new hires, providing insights into work progress.