ZINIA MUKHERJEE

Compilation of Govt /PSU's / Private/ Corporate full Tender documents & Online- Offline submission of Tenders

Enrollment in various Govt /Non Govt. portals

New Vendor Registrations

Generate proposals with Word and PowerPoint by aggregating input from business development team.

Follow-up of long pending payments.

Develop and implement HR strategies and initiatives aligned with the overall business objectives of the company.

Oversee all aspects of the employee lifecycle, including recruitment, onboarding, performance management, and off boarding processes.

Provide guidance and support to employees on related to policies, procedures, and employment of Office.

Manage employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures.

Maintain accurate and up-to-date employee records and HR databases through softwares.

Check on employee attendance

Manage schedules and deadlines

Ensure proper adherence of policies and regulations

Managing and organizing digital and physical data, documents, and records efficiently.

Responding to emails/complaints, issues raised by employees and providing solutions and assistance.

Responsible for renewal of Office Insurance Policies

Monitor and ensure the facility is maintained in proper, hygienic, and clean conditions all the time.

To ensure that the office pantry and office consumables are well stocked, and that the pantry staff are performing their duties to office expectations and requirements.

Excellent organizational and time management skills

Serve as a liaison between different departments and ensure effective communication and coordination.

Organize and facilitate meetings, conferences, and events as needed.

Maintain and ensure the security of confidential files and records

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Maintained accurate records of all customer interactions including sales, complaints and inquiries.
• Assisted customers with product selection based on their individual needs and preferences.
• Analyzed customer feedback to identify areas for improvement in services offered.
• Managed incoming calls from customers seeking assistance or information about services offered.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Conducted regular staff meetings to obtain feedback on important issues.
• Managed various aspects of center's operations, including scheduling, resource allocation, budgeting, and performance evaluation.
• Clear and effective communication when interacting with team, students, parents, and corporate partners.
• Providing excellent customer service to students and parents corporate partners
• Promotion of institute's programs, attracting new students, and maintaining relationships with corporate clients for training partnerships.
• Resolved customer complaints promptly by providing appropriate solutions and alternatives.
• Reviewed existing processes regularly in order to suggest modifications that can lead to improved results.
• Collaborated with other departments within the organization in order to ensure smooth functioning of operations across centers.
• Evaluated performance of employees through weekly meetings, feedback sessions, and regular assessments.
• Developed and executed marketing plans to increase customer base and improve brand visibility.
• Organized promotional events such as seminars or workshops to attract new customers.
• Developed and deepened relationships with center children and families.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Implemented campaigns and promotions to help with developing goods and services.
• Monitored progress by establishing plans, budgets and measuring results.
• Implemented successful business strategies to increase revenue and target new markets.