ZISHAN ALI

- Oversees Regional Retail and Home Appliance Counter Sales

- Manage the sales of Room Airconditioner And Commercial air conditioners,

-Analyzed sales data to identify trends, opportunities, and areas for improvement.

- Developed and maintained relationships with key clients to ensure repeat business.

- Engage directly with customers to understand their requirements and provide technical support

- Guide clients in selecting the most suitable air conditioner for their specific applications

- Coordinated billing processes with Dealers and Channel Partners for machine sales.

- Coordinated machine specifications with Government department during Tender Process.

- New Sales Dealer Addition for Channel expansion.

- Coordinate with Dealer and Channel

Partner for sales enquiry generation.

- ASM(customer service)

- VRV Troubleshooting expert

- Resolved escalated customer issues in a timely

manner.

- Call Management

- Service Revenue through ( AMC & Spare Parts Billing)

- Commercial Machines Commissioning Coordination with Engineering Dealer.

- Technical Training to Technician.

- New Service Center Opening.

- Audit of Service center for proper spare backup.

-Managed installation, servicing, and maintenance of air conditioning systems

- Oversaw procurement processes for necessary equipment and parts

- Negotiated annual maintenance contracts (AMCs) to optimize cost efficiency

- Project handling & Execution of Commercial Machines (VRV, VRF, Ductable & Cassette machines)

- Resolved escalated customer complaints regarding product quality or service delivery issues.