Zishan Ali
Summary
Experienced Operations Manager with extensive experience in compliance and customer service. Proven track record in enhancing operational efficiency and resolving customer complaints swiftly. Skilled in audit management and regulatory compliance, driving high service standards, while leading teams to achieve results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Operations Manager (Senior Manager)
Kotak Mahindra Bank Ltd
Lajpat Nagar-2
04.2025 - Current
- Ensuring strict adherence to prescribed processes, audit and regulatory requirements.
- Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request.
- Customer complaints management and ensuring resolution of all complaints within TAT.
- Be responsible for the AML & KYC compliance of the various account opening forms submitted to RPC.
- Responsible for management of day-to-day operations of the branch
Branch Operations Head(Manager)
Axis Bank Ltd
Meerut
11.2019 - 04.2025
- Ensure all customer complaints and issues are resolved maintaining high service standards.
- Ensure maintenance of cash balance as per Cash Retention Limit.
- Review branch operations reports and track exceptional transactions.
- Handle internal and external audit processes and attend audit queries immediately.
- Ensure administration of the branch by directing daily operations like cash, clearing, transfer and customer service with a team of Tellers and Customer Service Officers.
- Control and monitor leakage of income, office accounts, and anti-money launderings
- Ensure compliance with banking rules, regulations, and procedures, review vault register and Cash Register
Assistant Manager
ICICI Bank Ltd
Greater Kailash-1
11.2013 - 11.2019
- Handling customer queries and complaints.
- Monitoring branch performance metrics, such as account openings, deposits.
- Participating in marketing and business development activities.
- Ensuring compliance with ICICI Bank's policies, procedures.
- Ensuring smooth and efficient Functioning of the branch, including processing transactions, managing accounts
- Resolving customer complaints and operational problem, escalating issues when necessary
Education
BBA -
IIMT Eng. College
Meerut06.2013
Higher Secondary -
U.P. Board
06.2010
Senior Secondary -
U.P Board
06.2008
Skills
- Compliance
- Customer Service
- Digital Creator
- Operation Management
- Time Management
- Regulatory compliance
- Audit management
Certification
- AMFI(Association of Mutual Funds in India)
- IRDA (Insurance Regulatory and Development Authority of India)
- One Month Full time Residential Program in Certificate in Retail BankingSales Management at ICICI Bank Sales Academy Meerut Campus.
- Six Month Diploma In computer Accounting (Tally 7.2) From SITD Lucknow (Society For Information Technology Development) From MICI Meerut Center
- AML Certification From UDEMY
- Instagram Digital Creator Certificate
Languages
English, Hindi
Hobbies and Interests
Travelling, Travel Photography
Accomplishments
- A Zonal Competency Development Program from Zonal Head (GOA)
- Shooting Star Award from Zonal Head
- Certificate of Appreciation for Top performance in NCR from Zonal Head
- ZH Summit Award for General Insurance from Zonal Head.
Timeline
Branch Operations Manager (Senior Manager)
Kotak Mahindra Bank Ltd
04.2025 - Current
Branch Operations Head(Manager)
Axis Bank Ltd
11.2019 - 04.2025
Assistant Manager
ICICI Bank Ltd
11.2013 - 11.2019
BBA -
IIMT Eng. College
Higher Secondary -
U.P. Board
Senior Secondary -
U.P Board