Summary
Overview
Work History
Education
Skills
Projects
Personal Information
Certification
Languages
Timeline
Generic
ZISHAN HAIDER

ZISHAN HAIDER

Howrah

Summary

Curious and analytical professional with a strong foundation in Python and machine learning. Passionate about uncovering insights from data and turning patterns into practical solutions. Seeking opportunities to apply analytical thinking and drive smarter decision-making through data.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Analyst Trainee - Digital Support

Cognizant
01.2022 - 07.2025
  • Monitored and managed batch job execution using Control-M, ensuring timely completion and minimal SLA breaches.
  • Performed health checks and job scheduling on IBM iSeries (AS/400) platform.
  • Utilized IBM Tivoli Monitoring (ITM) for real-time infrastructure alerts and incident response.
  • Raised, tracked, and closed incidents through ServiceNow following ITIL practices.

Customer Executive

Fusion
08.2021 - 02.2022
  • Resolve customer complaints and escalate complex issues to the appropriate department.
  • Provide information about products, services, and policies.
  • Maintain accurate records of customer interactions using CRM tools.
  • Follow up with customers to ensure their issues are resolved satisfactorily.
  • Achieve customer satisfaction targets and service quality metrics.

Education

Master of Computer Applications -

Sister Nivedita University
Kolkata (West Bengal)
05-2025

Bachelor of Computer Applications -

Maulana Abdul Kalam Azad University of Technology
Kolkata (West Bengal)
06-2023

XII -

Samaritan Mission School
Howrah (West Bengal)
05-2020

Skills


Programming Languages: Python, Java, C

Web Development: HTML5, CSS3, Bootstrap, Django, Flask

Database Technologies: SQL, MySQL, PostgreSQL

Data Analysis & Visualization: NumPy, Pandas, Matplotlib, Seaborn, PowerBI and Advanced Excel

Machine Learning & Artificial Intelligence: Scikit-learn, OpenCV, SVM, Model Training & Evaluation

Soft Skills & Professional Development: Effective Communication,Problem Solving,

AnalyticalThinking,Critical Thinking,Teamwork &
Collaboration,Adaptability,Leadership & Initiative

Projects

Medicine Recommendations System, Developed a machine learning-based web application using Python, Flask, and SVM to predict diseases from symptoms and recommend medications, precautions, and diets. Handled data preprocessing, model training, evaluation, and deployment., Machine Learning, Python, HTML, CSS, Flask BookMyhotel, Prototype Online hotel booking webpage., Python, SQL, CSS, HTML

Personal Information

  • Date of Birth: 10/08/00
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single
  • Passport No:AD446025

Certification

  • Python For Data Science and AI By IBM (COURSERA): Completed an online certification course by IBM via Coursera, covering Python fundamentals, data structures, libraries like Pandas and Numpy, data visualization, and an introduction to machine learning. Gained practical skills in data analysis and hands-on coding experience with Jupyter Notebook.
  • People and Soft Skills for Professional and Personal Success -By IBM (COURSERA) Through this course, I developed key soft skills such as effective communication, impactful presentation, teamwork, problem-solving, and professional behavior. I learned how to collaborate efficiently, manage tasks productively, and handle workplace challenges with confidence. These skills have strengthened my ability to succeed in both personal and professional environments.
  • Industrial Training on Web Development in Python with Django (Ardent) Completed industrial training focused on Web Development with Django at Ardent Computech Pvt. Ltd. Gained practical experience in building dynamic web applications using Django's MVT architecture, database integration. Developed real-world projects, strengthened frontend skills with HTML, CSS, and learned basic Git and deployment techniques

Languages

Hindi
First Language
English
Proficient (C2)
C2
Bengali
Elementary (A2)
A2

Timeline

Analyst Trainee - Digital Support

Cognizant
01.2022 - 07.2025

Customer Executive

Fusion
08.2021 - 02.2022

Master of Computer Applications -

Sister Nivedita University

Bachelor of Computer Applications -

Maulana Abdul Kalam Azad University of Technology

XII -

Samaritan Mission School
ZISHAN HAIDER