Zishan Khan
Sawai Madhopur,Rajasthan
Summary
Aspiring delivery manager committed to delivering goods on time, safely and securely.. Utilises communication skills to collaborate with cross-functional teams to achieve business objectives. Adapts well to changing situations and demonstrates gift for meeting client needs. Experienced delivery manager with proven track record of successfully managing and coordinating logistics operations for various businesses. Skilled in developing and implementing delivery processes, managing teams and maintaining strong relationships with clients and partners. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Delivery manager
Ala altayeer delivery & consumer services
kuwait, kuwait
2023.05 - Current
- Directed daily operations to achieve maximum output and reduce costs.
- Set schedules of work and monitored progress to achieve timely programme delivery.
- Assessed backlogs and set key priorities to mitigate project delays.
- Collated metrics to interpret team capacity and set delivery terms.
- Understood and balanced client and company priorities to achieve overall objectives.
- Identified and managed risks to limit time and budget impacts.
- Educated teams on best practices to uplift speed and accuracy.
- Built positive partner relationships for successful cross-team projects.
Cashier supervisor
shuaiba restaurant mina abdullah
kuwait, kuwait
2022.10 - 2023.04
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Completed opening and closing procedures each day.
- Dealt with customer complaints and rectified product and service issues.
- Maintained high levels of customer retention by resolving complex customer complaints.
- Set sales goals and motivated team to meet them.
- Attended to customer needs promptly, leading shop teams by example.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Observed customer buying trends to maximise future revenue opportunities.
Call centre supervisor
Vertex jaipur
Jaipur, Rajasthan
2022.01 - 2022.08
- Directed call centre workflow, delegating tasks and continuously monitoring performance for adequate staffing and service levels.
- Actioned customer feedback to enhance contact centre service provisions.
- Undertook complex calls to pacify and reassure irate customers.
- Carefully managed complaint escalations, remaining calm and professional to maintain positive customer satisfaction ratings.
- Reduced average customer call times through targeted training in quality control.
- Updated customers on special offers and promotions for increased revenue.
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Allocated inbound leads according to priority, distributing opportunities amongst staff.
- Organised team building activities to motivate staff and build rapport.
- Collected and analysed call centre statistics and developed strategies for improvement.
- Maintained up-to-date client records in database systems.
- Coordinated dispatching for field team completing installation, maintenance and repair work.
- Authorised replacements and refunds requested by customers.
Dairy milk analyst
Saras milk processing plant jaipur
Jaipur, Rajasthan
2019.03 - 2021.11
- Executed regular quality inspections to verify conformance with quality goals.
- Verified product label data and conformance with legal requirements.
- Performed food risk analysis to foster food safety assurance.
- Determined food and beverage quality and acceptability for consumer tastes.
- Carried out food safety checks to verify compliance with requirements and regulations.
- Documented daily production data to inform scheduling.
- Graded agricultural products, food and beverages.
- Observed all good food manufacturing practices to support continuous quality.
- Inspected food and beverages at various stages of processing.
- Monitored raw materials and food supplies using established stock control procedures.
- Tasted products to evaluate features, quality and potential value.
Education
10th - Learning
Bright Career Public School
Sawai Madhopur 2013.04 - 2014.04
12th - Learning
New Shaheen Senior Secondary School
Sawai Madhopur 2015.04 - 2016.04
Diploma of Education - Learning
Karnataka Bord of Education
Bidar, Karnataka 2016.04 - 2018.04
Bachelor of Arts - Learning
Rajasthan University Open Board
Jaipur 2016.05 - 2019.05
Rajasthan state Certificate of information technol - Learning
Vardhman Mahaveer Open University
Kota 2017.02 - 2018.02
Diploma - Technology Training
Lal Bahadur Shastri Training Institute
Sawai Madhopur 2018.01 - 2019.02
Skills
- Systems evaluation
- Compliance standards
- Health and safety assessments
- Schedule development
- Problem-solving
- Communication skills
- Public speaking
- Leadership
- Team building
- Public Relations
- Marketing
- Logical reasoning
- Excel proficiency
Languages
English
Intermediate (B1)
Arabic
Proficient (C2)
Hindi
Proficient (C2)
Urdu
Advanced (C1)
Affiliations
- playing games
- watching motivational video's
- outdoor activities
- community service
- reeding old book's
- learning about low
- follow health advices
Accomplishments
Best work sild award Vertex company
Certification
i have indian lite driving licence
and kuwait driving lite licence
passport details
passport number- U1942418
date of issue 25/12/2019
date of expire 26/12/2029
active work visa kuwait
Timeline
Delivery manager
Ala altayeer delivery & consumer services
2023.05 - Current
Cashier supervisor
shuaiba restaurant mina abdullah
2022.10 - 2023.04
Call centre supervisor
Vertex jaipur
2022.01 - 2022.08
Dairy milk analyst
Saras milk processing plant jaipur
2019.03 - 2021.11
Diploma - Technology Training
Lal Bahadur Shastri Training Institute
2018.01 - 2019.02
Rajasthan state Certificate of information technol - Learning
Vardhman Mahaveer Open University
2017.02 - 2018.02
Bachelor of Arts - Learning
Rajasthan University Open Board
2016.05 - 2019.05
Diploma of Education - Learning
Karnataka Bord of Education
2016.04 - 2018.04
12th - Learning
New Shaheen Senior Secondary School
2015.04 - 2016.04
10th - Learning
Bright Career Public School
2013.04 - 2014.04