ZIYAD MUKADAM
Dubai
Summary
A results-driven marketing & sales professional with over 6.5 years of experience in business development, market research and brand communication. Proven track record in increasing sales & brand awareness. Adept at leveraging analytics to optimize marketing efforts and deliver measurable results.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Elite Group Holding
Dubai
05.2025 - Current
Sales Consultant
Elite Group Holding
Dubai
03.2025 - Current
- Actively engage with potential customers to understand their automotive needs, provide information about available vehicles, and offer suitable options to generate sales
- Arrange Test Drives, efficiently handle paperwork, negotiate prices with customers ensuring the profitability of each deal, and guide customers through the entire sales process
- Coordinate with finance and insurance departments to ensure smooth execution of deals
- Work closely with the operations department to ensure vehicles meet quality and safety standards before delivery
- Stay updated on industry trends, competitor activities & emerging markets
- Ensure excellent customer service by addressing issues and resolving complaints in a timely manner
Customer Onboarding Specialist
KAVAK
Dubai
08.2023 - 03.2025
- Customer Journey, June 2024 – Mar 2025
- Meeting clients for the test drive.
- Making them aware of the processes.
- Filtering clients for eligibility of finance.
- Showcasing car features and benefits of different car brands.
- Persuading the customer to put down a deposit to start with the purchase journey.
- Handover of vehicles to customers (deliveries).
- Following SOP laid down by the organization.
- Keeping cordial connections with existing clients and trying to get referrals for other clients in their social circle.
- Customer Onboarding, Aug 2023 - May 2024
- Contact potential clients to explain about the brand and what we have to offer.
- Convincing clients to come for a test to the showroom.
- Follow up with clients for feedback.
Sales Executive
Marina Home
Dubai
01.2022 - 07.2023
- Demonstrating outstanding customer service and generating sales by identifying the Customer’s requirements and assisting them in making the right choices of product selections.
- Remain updated about product knowledge and use effective selling techniques.
- Identify opportunity areas to maximize sales through cross sales and up sales.
- Approach the customer and always deliver excellent service through proper execution of the company’s policies related to customer service.
- Ensure that visual standards are in place and merchandising principles are always adhered to.
- Ensure that all security policies and procedures are adhered to i.e., POS procedures, Float Handling, Showroom opening and closing procedures, cash collection and deposit to the cash office etc.
Marketing Executive
Atlantech Global Solutions
Pune
02.2018 - 08.2021
- Creating and developing new innovative ways to communicate company services to existing customers.
- Establish and maintain long term sustainable partnerships with specified customers to improve brand loyalty and reduce acquisition costs.
- Increase revenue through the retention of customers, and the proactive acquisition of customers within set marketing budgets and evaluating the effectiveness of marketing activities and how they can be improved in future marketing campaigns.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Overseeing and coordinating all marketing, advertising and promotional activities.
- Utilized market trends and target audience statistics to effectively and appropriately market services.
Customer Care Executive (Internship)
Pacific Travels
Mumbai
04.2016 - 05.2016
- Contacting potential or existing clients to inform them about the service the company can provide.
- Handle customer queries and complaints and make their booking process easier and hassle free.
- Co-ordination with staff and other branches for better information flow and execution of customer requests and complaints.
Education
MASTER OF COMMERCE - Management
Ghanshyamdas Saraf College of Arts & Commerce
BACHELOR OF COMMERCE -
Ghanshyamdas Saraf College of Arts & Commerce
HIGHER SECONDARY SCHOOL CERTIFICATE -
St. Xavier High School and Jr. College
ALL INDIA SECONDARY SCHOOL CERTIFICATE -
Indian Community School of Kuwait
Skills
- Analytical thinking and planning
- Strong communication
- Customer Service
- Organization and prioritization
- Team leadership
- Problem Solving
- Sales negotiations
- Customer needs assessment
Websites
Languages
English
Proficient
C2
Hindi
Proficient
C2
Kokani
Advanced
C1
Arabic
Beginner
A1
Timeline
Sales Consultant
Elite Group Holding
05.2025 - Current
Sales Consultant
Elite Group Holding
03.2025 - Current
Customer Onboarding Specialist
KAVAK
08.2023 - 03.2025
Sales Executive
Marina Home
01.2022 - 07.2023
Marketing Executive
Atlantech Global Solutions
02.2018 - 08.2021
Customer Care Executive (Internship)
Pacific Travels
04.2016 - 05.2016
MASTER OF COMMERCE - Management
Ghanshyamdas Saraf College of Arts & Commerce
BACHELOR OF COMMERCE -
Ghanshyamdas Saraf College of Arts & Commerce
HIGHER SECONDARY SCHOOL CERTIFICATE -
St. Xavier High School and Jr. College
ALL INDIA SECONDARY SCHOOL CERTIFICATE -
Indian Community School of Kuwait