Zoë Highland
Mishawaka
Summary
Reliable and enthusiastic individual with 5 plus years of experience in Business Management and Property Management. Exceptionally skilled in upholding business ethics and policies while leading and positively motivating employees to improve customer satisfaction.
Overview
7
7
years of professional experience
Work History
Associate Community Manager
Landmark Properties Inc.
08.2024 - Current
- Plans and executes promotional marketing activities to drive community engagement and increase occupancy numbers. Engages in outreach marketing.
- Creates and maintains positive working relationships with housing partners.
- Plans and coordinates monthly resident events, making sure to incorporate P.A.W.S. (Philanthropy, Academic, Wellness, and Social) requirements.
- Handles all tenant logistics and leases and effectively schedules showings.
- Communicates regularly with maintenance staff and residents on repair and up-keep issues.
- Prepares and participates in all meetings and trainings
- Supervises and trains On-Site staff in conjunction with the Community Manager.
- Monitors and tracks payments and expenses, providing timely and accurate financial reports.
- Maintains a positive and team oriented attitude towards the community, staff, and department.
- Works closely with the owners of the complex to ensure daily, weekly, and monthly goals are being met.
Associate Community Manager
Gray Residential
06.2022 - 03.2024
- Conducted all business in accordance with company policies and procedures, Fair Housing, and all other laws pertaining to Indiana.
- Provided assistance to the Community Manager and supported staff in coordinating the on-going maintenance of the property.
- Supervised apartment community in the absence of the Community Manager.
- Assisted the Community Manager as needed by demonstrating good communication skills and by understanding company goals, policies and procedures.
- Encouraged employee development and teamwork through effective training and by communicating clear standards.
- Helped to manage the make ready process to ensure a smooth turnover of vacant apartments.
- Ensured new residents were properly moved in and felt welcomed in the community.
- Maintained positive customer relations with current and prospective residents.
- Helped to address resident concerns such as work order requests, complaints, etc.
Recording Clerk/Administration Assistant
Meridian Title Corporation
08.2019 - 06.2022
- Oversaw recording tasks for several surrounding counties, making sure that all work was done in an efficient and timely manner.
- Reviewed multiple documents (i.e. deeds, mortgages, etc.) making sure that all information was entered correctly before sending it to the recorder's office. If found, corrected errors.
- Managed the Information Request tasks, making sure that all Affiliated Business Disclosures wee sent out within 48 hours per company policy.
- Communicated with clients, making sure to enter any pertinent information needed for their customer's file.
- Assisted Title Examiners in pulling taxes for properties located in several counties throughout northern and central Indiana.
- Performed updates on title policies by making sure that no new judgments and/or liens had been recorded and held against a certain property.
Community Manager
Equity Property Management
10.2017 - 08.2019
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled showings, move-ins and move-outs.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Evaluated property conditions and recommended improvements.
- Communicated effectively with owners, residents, and on-site associates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
Education
High School Diploma -
Hardin County High School
Savannah, TN02-2011
Skills
- Brand awareness
- Community engagement
- Team Training
- Digital marketing
- CRM software
- Financial budgeting and reporting
- Payment management
- Maintenance and repair coordination
- Income and expense management
- Tenant and eviction laws
- Customer service
- Verbal and written communication
Timeline
Associate Community Manager
Landmark Properties Inc.
08.2024 - Current
Associate Community Manager
Gray Residential
06.2022 - 03.2024
Recording Clerk/Administration Assistant
Meridian Title Corporation
08.2019 - 06.2022
Community Manager
Equity Property Management
10.2017 - 08.2019
High School Diploma -
Hardin County High School