- Avid Reader
- Music
- Animal Care
- Crafting and DIY Projects
- Drawing and Painting
Zoe Lyons
Columbus
Summary
Professional security personnel adept at maintaining safe environments. Has experience in threat assessment, surveillance, and emergency response. Dedicated professional with extensive experience in customer service. Skilled in safe cash handling and maintaining high cleanliness standards, consistently delivering exceptional service while adapting to fast-paced environments. Committed to fostering positive customer experiences, team collaboration, and achieving results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
Jaggers Restaurant
09.2025 - Current
- Provided exceptional customer service in fast-paced environment.
- Adapted quickly to changing priorities while maintaining service excellence.
- Supported daily operations by executing assigned tasks with attention to detail.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Security Professional
Allied Universal
06.2024 - Current
- Monitored surveillance equipment to ensure the safety and security of personnel and property.
- Responded promptly to incidents, ensuring appropriate measures were implemented.
- Collaborated with team members to execute emergency response protocols effectively.
- Documented daily activities, incidents, and observations in detailed reports.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Crew Member
Yats Cajun
03.2024 - 06.2024
- Assisted with food preparation and assembly, ensuring quality standards.
- Operated kitchen equipment safely and efficiently for meal production.
- Managed inventory levels by restocking supplies as needed during shifts.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Sales Representative
Cracker Barrell
12.2023 - 03.2024
- Developed strong customer relationships through personalized service and product knowledge.
- Collaborated with team members to enhance sales strategies and improve overall customer experience.
- Implemented upselling tactics that increased average transaction value during customer interactions.
- Maintained cleanliness and organization of the sales floor to enhance customer satisfaction and engagement.
- Processed customer transactions efficiently and accurately, ensuring a seamless checkout experience.
- Managed cash register operations, maintaining accurate cash handling procedures.
- Assisted customers with inquiries and product selection, enhancing overall satisfaction.
Mental Health Technician
Columbus Behavioral Center
03.2023 - 10.2023
- Monitored patient behavior and emotional status to ensure safety and well-being.
- Facilitated therapeutic group sessions to encourage communication and coping skills.
- Documented patient progress and incidents accurately in electronic health records.
- Collaborated with multidisciplinary teams to coordinate comprehensive patient care.
- Implemented crisis intervention strategies to de-escalate challenging situations effectively.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Cashier
Hobby Lobby
01.2022 - 02.2023
- Collaborated with team members to maintain organized and well-stocked sales floor displays.
- Resolved customer complaints promptly, reinforcing positive shopping experiences and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cafe Associate
Sam's Club
10.2020 - 01.2022
- Collaborated with team members to streamline operations and improve workflow efficiency during peak hours.
- Trained new associates on cafe procedures, customer service expectations, and point-of-sale systems.
- Monitored inventory levels and assisted in ordering supplies to ensure uninterrupted service availability.
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Checked proper temperature of food to maintain food safety standards and reduce illness.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Delivered consistent quality across all products through diligent adherence to established recipes and preparation methods.
- Managed cash register operations, ensuring accurate transactions and balancing end-of-day reports.
- Prepared high-quality food and beverages, adhering to recipe guidelines and presentation standards.
Sandwich Artist
Subway
03.2019 - 08.2019
- Prepared high-quality sandwiches according to customer specifications and company standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Operated point-of-sale system efficiently to process transactions accurately and handle cash management.
- Collaborated with team members to ensure timely order fulfillment during peak hours, enhancing customer satisfaction.
- Implemented improved food preparation methods, reducing waste and optimizing ingredient usage.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
Cashier
Taco Bell
04.2018 - 09.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Increased sales of promotional items by informing customers about current offers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Columbus North High School
Columbus, IN05-2020
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Customer engagement
- Cleaning and sanitizing
- Safe food handling
- Safety awareness
- Basic math
- Verbal and written communication
- Learning agility
Certification
- First Aid/CPR Certified
Interests
Timeline
Crew Member
Jaggers Restaurant
09.2025 - Current
Security Professional
Allied Universal
06.2024 - Current
Crew Member
Yats Cajun
03.2024 - 06.2024
Sales Representative
Cracker Barrell
12.2023 - 03.2024
Mental Health Technician
Columbus Behavioral Center
03.2023 - 10.2023
Cashier
Hobby Lobby
01.2022 - 02.2023
Cafe Associate
Sam's Club
10.2020 - 01.2022
Sandwich Artist
Subway
03.2019 - 08.2019
Cashier
Taco Bell
04.2018 - 09.2018
High School Diploma -
Columbus North High School