MS Office
ZOHEB AHMED
Head of Fulfillment
Chennai
Summary
Proficient Fulfillment Manager well-versed in functional leadership, including setting schedules and job assignments, managing employee productivity and monitoring inventory levels. Strong communication and multitasking abilities with a detail-oriented and organized nature. Desiring to bring 14 years of progressive experience to a new role with room for career growth.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
6
6
Languages
Work History
Head of Fulfillment
Laverne
10.2022 - 06.2024
- Handled day-to-day shipping and receiving overseeing more than 1 Lakhs packages per day
- Conducted research to address shipping errors and packaging mistakes
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
- Tracked production and quality control systems to proactively identify deficiencies
- Managed over 2 Million shipments in inventory and 50+ employees in 1 Lakhs square-foot warehouse
- Operated OTO computer system, hand-held inventory control device and calculator to fill orders on time
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Logistics Supervisor
Noon
12.2019 - 08.2022
- Organized warehouse space and planned layouts for processing
- Improved efficiency by 80% through employee management, workflow evaluations and monitoring procedures
- Led and trained 1000+ employees in 2020 To 2022
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations to deliver on TAT
- 0.35 million day-to-day shipping and receiving overseeing
- Tracked production, quality control systems, management reports
- Worked with 3PL vendors to schedule daily pickups & return.
Team Lead
Inthree Access Services Pvt. Ltd
05.2018 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used MS Office to keep records of customer interactions, customer accounts and Managed over 100 service calls and 30 sales calls per day
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem & push to upsell an product
- Prepared management reports by collecting and analyzing customer information.
Senior Team Leader
Sulekha.com New Media Pvt. Ltd
01.2012 - 05.2018
- Increased productivity by 20% and revenue streams by 10% through effective change management practices
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures
- Implemented new processes to streamline workflow within team, averaging 2 hours of additional productivity per day
- Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention 5%.
Data Analyst
First Source Services Pvt. Ltd
10.2010 - 11.2011
- Researched and resolved issues regarding integrity of data flow into databases
- Analyzed transactions to build logical business intelligence model for real-time reporting needs
- Monitored and controlled data upload, checking for successful data import and quality
- Analyzed user concerns, requirements and requests for system features and uses.
Education
Bachelor of Science - Computer Science
Mohammed Sathak College of Arts & Science
06.2007 - 04.2010
Skills
Distribution & Warehousing
Data Analysis & Reports
Budget Planning & Control
Staff & Recruitment Management
Transportation Activity Management
Materials & Consumables Management
Knowledge of Industrial Standards
Inventory Monitoring
Cost Reduction & Tracking
Safety Regulations Implementation
Warehouse Planning & Setup
Logistics Management
Process & Performance Optimization
Customer Service
Flexible and Adaptable
Multitasking Abilities
Organization and Time Management
Vendor Relationship Management
Supply Chain Management
Shipping Documentation
Software
WMS
LMS
OTO
MySQL
Omniful
NetSuite
Odoo
Certification
Bandido, Noon
Timeline
Head of Fulfillment
Laverne
10.2022 - 06.2024
Bandido, Noon
06-2020
Logistics Supervisor
Noon
12.2019 - 08.2022
Idea Bee, Inthree Access Services Pvt. Ltd.
04-2019
Team Lead
Inthree Access Services Pvt. Ltd
05.2018 - 11.2019
Super Sixer, Sulekha.com New Media Pvt. Ltd.
09-2016
Senior Team Leader
Sulekha.com New Media Pvt. Ltd
01.2012 - 05.2018
Star Of The Month, First Source Services Pvt. Ltd.
12-2011
Data Analyst
First Source Services Pvt. Ltd
10.2010 - 11.2011
Bachelor of Science - Computer Science
Mohammed Sathak College of Arts & Science
06.2007 - 04.2010
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