Zolin Gonsalves
Sr. Product Manager
Pune
Summary
Product Manager with 8 years of experience in leading SaaS products from concept to market, passionate about creating products that make an impact, a strong bias towards data-driven decision making.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Product Manager
QuestionPro
Pune
09.2015 - 03.2023
- Worked with business stakeholders to define, manage, implement product roadmap to achieve business goals.
- Worked with customers & internal teams to enhance products based on customer interest.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirement.
- Processed incoming bug report analyses to design software update roadmaps.
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent sprints and development lifecycles.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Prioritized roadmap in order to achieve product goals and metrics.
- Developed product documentation to communicate upcoming features and products to internal teams.
Product Manager
QuestionPro
Pune
09.2014 - 10.2015
- Define and own product vision, strategy and roadmap for multiple products.
- Manage entire product lifecycle from ideation to launch, including requirement gathering, prioritization, design, development, testing, release and marketing.
- Work with UX designers to create intuitive and engaging user experiences.
- Mentor junior product managers to provide guidance, training and support.
- Lead cross-functional teams to define a schedule, requirements, resource plans, integration plans, and deliver end to end solutions
- Develop and maintain process flows and standard operating procedures.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Prioritized roadmap in order to achieve product goals and metrics.
- Collaborated with sales, marketing, and support teams to launch products on time.
Business Development Manager | Team Lead
QuestionPro
Pune
10.2012 - 08.2014
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Prepared sales presentations for clients showing success and credibility of products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Business Development Associate
QuestionPro
Nashik
10.2010 - 10.2012
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Exceeded target individual average revenue goals year over year.
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Recorded accurate and efficient records in customer database.
Customer Service Representative
ESDS Software Solution Pvt Ltd.
Nashik
04.2010 - 10.2010
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered a constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Hospitality
Mangalore University
Mangalore 04.2001 -
High School Diploma -
St. Xavier’s High School
Nashik 04.2001 -
Skills
Product Management
Logical thinking
Strategic planning
Effective Communication
Ownership
Certification
Certified Scrum Product Owner® (CSPO®)
Timeline
Certified Scrum Product Owner® (CSPO®)
05-2022
Sr. Product Manager
QuestionPro
09.2015 - 03.2023
Product Manager
QuestionPro
09.2014 - 10.2015
Business Development Manager | Team Lead
QuestionPro
10.2012 - 08.2014
Business Development Associate
QuestionPro
10.2010 - 10.2012
Customer Service Representative
ESDS Software Solution Pvt Ltd.
04.2010 - 10.2010
Bachelor of Science - Hospitality
Mangalore University
04.2001 -
High School Diploma -
St. Xavier’s High School
04.2001 -