Zorampela Tlanglian
Field-oriented Professional With Experience As A Field Response And Calling Operator, Supporting Beneficiary Assessments, Follow-up, And Coordination In Low-access Communities To Ensure Practical And Usable Solutions For Elderly Persons, With Or Without Disabilities, Through Continuous Field Learning And Documentation.
Aizawl,MZ
Summary
Dynamic professional with a proven track record at Metric Global Pvt. Ltd, excelling in teamwork and customer service. Adept at coordinating support for elderly individuals, enhancing community engagement, and streamlining processes. Recognized for innovative problem-solving and maintaining safety compliance, ensuring effective responses in challenging situations.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Field Response and Calling Operator at Elderline
Metric Global Pvt. Ltd
02.2021 - Current
- Supported elderly persons through helpline-based and field-level engagement, ensuring timely response, follow-up, and coordination of appropriate support services.
- Conducted community awareness sessions and coordinated with multiple departments and local institutions to promote safe, inclusive, and supportive environments for elderly persons.
- Coordinated with senior citizen associations, community groups, and local stakeholders to extend services and support elderly persons during abuse response and rescue cases.
- Provided on-ground support during rescue and emergency response interventions, adapting to access, mobility, and situational constraints.
- Acted as a coordination point between beneficiaries, government officials, and service providers to address challenges and ensure practical, context-appropriate support.
- Identified, assessed, and engaged resource organizations and individuals providing services to elderly persons, documenting field learnings and service gaps to inform program improvement.
Placement Cordinator
DDU-GKY, Ecentric Solution Pvt. Ltd
09.2019 - 02.2021
- Maintained accurate records of all candidate interactions as well as job openings managed throughout the placement process.
- Collaborated with team members to develop innovative solutions for addressing complex recruitment challenges in fast-paced industries.
- Facilitated onboarding processes for new hires, leading to seamless transitions into their respective roles within the organization.
- Conducted regular follow-ups with placed candidates to ensure ongoing success in their new roles while addressing any concerns promptly.
Executive Assistant
SBI General Insurance Company
03.2016 - 04.2018
- Handled insurance policy and issued.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments with the clients.
Education
PGDM - Marketing & IT
AIMT
Greater Noida, India 04.2001 -
BCA - Computer Science
Govt. Zirtiri Residential Science College
Mizoram, India 04.2001 -
HSSLC - Arts Education
St. Joseph Higher Sec. School
Mizoram, India 04.2001 -
HSLC - General Studies
National Institute of Open School
Shillong, India 04.2001 -
Skills
Teamwork and collaboration
Tool operation
Equipment operation
Safety compliance
Friendly, positive attitude
Customer service
Timeline
Field Response and Calling Operator at Elderline
Metric Global Pvt. Ltd
02.2021 - Current
Placement Cordinator
DDU-GKY, Ecentric Solution Pvt. Ltd
09.2019 - 02.2021
Executive Assistant
SBI General Insurance Company
03.2016 - 04.2018
PGDM - Marketing & IT
AIMT
04.2001 -
BCA - Computer Science
Govt. Zirtiri Residential Science College
04.2001 -
HSSLC - Arts Education
St. Joseph Higher Sec. School
04.2001 -
HSLC - General Studies
National Institute of Open School
04.2001 -