Zoya Naaz
Gurugram
Summary
Dynamic and adaptable professional with proven expertise in customer service and human resources management, honed at IBM and Digipsum. Excelled in creative problem-solving and verbal communication, enhancing customer satisfaction and streamlining HR processes. Demonstrated strong teamwork and adaptability, significantly improving service delivery and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IBM
Gurugram
12.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through friendly interactions.
- Mentored junior team members and managed employee relationships.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Human Resources Intern
Digipsum
Delhi
01.2022 - 04.2022
- Provided administrative support to the Human Resources department including filing, data entry and record keeping.
- Participated in staff meetings to discuss company policies and procedures related to human resources management.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Updated and maintained databases with current information.
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
Education
Bachelor of Commerce -
Gargi College
Delhi, India03-2023
High School Diploma -
Darshan Academy
Meerut03-2020
Skills
- Scheduling
- Adaptability and flexibility
- Exchange coordination
- Customer service
- Strong teamwork
- Creative problem solving
- Verbal and written communication
- Decision-making
- Documentation
- Stress management
- Training development aptitude
- Active listening
- Time management
- Email management
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Japanese
Beginner
A1
Timeline
Customer Service Representative
IBM
12.2023 - Current
Human Resources Intern
Digipsum
01.2022 - 04.2022
Bachelor of Commerce -
Gargi College
High School Diploma -
Darshan Academy
Similar Profiles
Jonathan AlvarezJonathan Alvarez
System Services Representative at IBMSystem Services Representative at IBM
S. KrishnarajS. Krishnaraj
Lead - IOS Developer at IBMLead - IOS Developer at IBM
Jaseem Abdul LatheefJaseem Abdul Latheef
Lead Software Automation Developer at IBMLead Software Automation Developer at IBM