Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ZOYA SHAIKH

ZOYA SHAIKH

Relationship Manager
NEW DELHI,New Delhi

Summary

Experienced Relationship Manager with a knack for creating long-lasting client loyalty and customer advocates. Skilled at building rapport by providing quick, friendly responses to inquiries and problems.

Overview

9
9
years of professional experience

Work History

Event Management

Dream Event Company
Raipur
01.2021 - 01.2024
  • Planned all event aspects, including the venue, seating, dining, and guest list.
  • Managed event operations, including problem-solving, welcoming guests, directing event set-up, and organizing vendors.
  • Negotiated costs with suppliers to maximize event budget.
  • Communicated with clients to determine their needs, budget, and event vision.

Customer Service Representative

Restaurant
Noida
05.2016 - 03.2019
  • Greeted guests upon arrival, providing a warm welcome and guiding them to their tables.
  • Assisted in setting tables, aligning with restaurant standards for presentation and hygiene.
  • Maintained up-to-date working knowledge of menu items for accurate customer assistance.
  • Offered recommendations on menu selections based on guest preferences and dietary restrictions.
  • Efficiently resolved customer queries to deliver a quality dining experience.
  • Handled customer complaints with professionalism, seeking immediate resolutions to maintain satisfaction.

Telecaller

Amrapali Group
Noida
10.2014 - 03.2016
  • Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
  • Created sales and marketing strategies to increase the customer base and enhance sales.
  • Scheduled, arranged, and attended meetings with customers to maintain trusting and long-lasting relationships.

Education

High School Diploma -

NIOS
NOIDA
06-2014

Skills

  • Planning and coordination of events
  • Negotiation with vendors
  • Management of customer relationships
  • Guest services
  • Group event management
  • Time management
  • Meeting coordination
  • Team collaboration

Languages

Hindi, ENGLISH
First Language

Timeline

Event Management

Dream Event Company
01.2021 - 01.2024

Customer Service Representative

Restaurant
05.2016 - 03.2019

Telecaller

Amrapali Group
10.2014 - 03.2016

High School Diploma -

NIOS

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ZOYA SHAIKHRelationship Manager