Zoya Shaikh

• Coordinated administrative tasks to support operational efficiency at Aranca.
• Managed schedules and appointments for executives and team members effectively.
• Streamlined document management processes to enhance accessibility and organization.
• Maintained inventory of office supplies and coordinated procurement as needed.
• Provided customer service support to clients by responding to inquiries promptly.
• Assisted with event planning, including organizing catering services and coordinating logistics.
• Managed vendor relationships with airlines and hotels for optimal service.
• Coordinated logistics for group travel, including transportation and accommodations.
• Implemented travel policies to ensure compliance and cost-effectiveness.
• Performed administrative tasks such as filing documents related to travel bookings and reimbursements.
• Provided guidance and training on safety measures while traveling abroad or domestically.

• Handling all the major domestic & international ticketing work
• Handling group bookings for the clients held PAN India
• Handling travel bookings for the client personnel
• Managed personal ticket bookings for client personnel
• Well versed with financial accounts management

• Teaching live Coding to kids years age 06-09
• Teaching live Maths to kids years age 06-09
• Keeping records of kids for project submissions
• Keeping punctuality tracks to 100%
• Keeping a keen record with sales upon conversions
• Convincing parents upon the Paid classes
• Worked in night as well as day shifts
• Teaching Indian as well as Abroad kids as per their protocols, accent.

• Company Overview: Client Served - Thales International
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Offered customer service satisfaction standards by understanding and anticipating clients' expectations.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Maintained and updated corporate traveler profiles with current information.
• Client Served - Thales International

Staff redundancy due to Covid Outbreak

• Coordinated travel arrangements including flights, accommodations, and itineraries.
• Provided expert travel advice tailored to individual client needs and preferences.
• Researched destinations and attractions to enhance client travel experiences.
• Managed client inquiries and resolved any travel-related issues promptly.
• Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
• Prepared itineraries to deliver travel arrangements to clients.

• Company Overview: Client Served - UAE Market,KSA Market,Jeddah Market
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Client Served - UAE Market,KSA Market,Jeddah Market

• Company Overview: Client Served - USV Private Limited
• Used One Booking Tool to create and update client electronic records.
• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations.
• Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
• Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Client Served - USV Private Limited