Zoya Zaidi
Sales advisor
Kanpur
Summary
Dynamic Sales Advisor at Fincana Solutions with proven expertise in driving sales through exceptional customer service and rapport-building. Leveraged advanced knowledge of Zoho CRM to enhance client interactions and successfully addressed complex immigration queries for international clients, resulting in increased customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Sales Advisor
Fincana Solutions
06.2022 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Dealing with International clients world wide to answer the queries regarding their Immigration process to Canada.
- Taking escalations from different Client Account Manager to address the query.
Education
Masters of Commerce - Commerce
CSJM University
Kanpur06-2024
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Customer handling
- Spontaneous creativity
- Interpersonal communication
- Advance knowledge of Zoho CRM
- Sales training
- Upselling strategies
- Sales expertise
Accomplishments
- Consistent performer for continuous 2 years
- Consistent revenue generator for 2 years
- Mentoring junior team mates
- Collaborated with team members
- Developed indepth product knowledge
- Participated in extra curricular activities in the office
Dancing and Orating
- Participated in more than a dozen of debates and declamations
- Won in the debates happened at Inter school level and Inter City level.
- Dancing has been my Hobby since I was 2 years old.
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Sales Advisor
Fincana Solutions
06.2022 - Current
Masters of Commerce - Commerce
CSJM University
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