Open To Work
Zubair Ashraf Khan
kupwara
Summary
Customer Support Executive with 3+ years in BPO, delivering fast, accurate, and customer-centric solutions while consistently achieving KPIs (CSAT, AHT, FCR).
Results-driven professional skilled in multi-channel support and CRM systems, focused on enhancing customer experience and operational efficiency.
Customer-focused specialist with expertise in issue resolution, escalation handling, and fintech support, committed to seamless user experiences.
Performance-oriented support professional experienced in voice, chat, and email support, driving service excellence in high-volume environments.
Detail-oriented BPO professional with strong communication, problem-solving, and data accuracy skills, aiming to exceed customer expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Accountant
Khan Construction Firm
Srinagar
10.2025 - 04.2026
- Prepared monthly financial statements and reports for management review.
- Streamlined accounts payable and receivable processes to enhance cash flow management.
- Created journal entries accurately and timely for month end close processes.
- Verified invoices for accuracy and completeness before payment processing to ensure timely disbursements.
- Analyzed balance sheets and income statements to assess financial performance and identify trends.
- Reviewed financial information detailing assets, liabilities, and capital.
- Posted financial data in Excel spreadsheets and managed inventory.
Customer Support Executive
Teleperformance
Mohali
08.2022 - 09.2025
- Resolved customer inquiries and complaints via voice, email, and chat support, ensuring quick turnaround time and high-quality service delivery.
- Resolved escalations and complex cases, ensuring timely resolutions that maintained high customer satisfaction.
- Utilized strong communication, active listening, and problem-solving skills to enhance customer experience.
- Consistently achieved KPIs including CSAT, AHT, FCR, and SLA compliance in a high-volume BPO environment.
- Utilized CRM tools (ticketing systems) to log, track, and manage customer interactions with 100% data accuracy.
- Coordinated with cross-functional teams (operations, logistics, technical support) to efficiently resolve customer issues.
Education
Bachelor of Science - Science
University of Kashmir
Srinagar04-2025
Skills
- Customer Support & Customer Experience Management
- Voice, Email & Chat Support
- Financial Services Support & Payment Handling
- Strong Communication & Active Listening
- Data Accuracy & Documentation
- Fraud Awareness & Compliance (KYC/AML basics)
- Financial Reporting
- Regulatory Compliance
- MS Excel & Computer Proficiency
- Time Management & Multitasking
- Financial Analysis
Languages
- English
- Hindi
- Urdu
- Arabic(Basic)
Certification
- Computer Operator and Programming Assistant
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
₹45000/yr - ₹200000/yrTimeline
Accountant
Khan Construction Firm
10.2025 - 04.2026
Customer Support Executive
Teleperformance
08.2022 - 09.2025
Bachelor of Science - Science
University of Kashmir