Zubair Ahmed Khan

Sales & Admissions

• Conducted school visits, home counseling, and seminars to generate student enrollments.
• Achieved monthly admission targets through ATL & BTL marketing efforts.

Customer Engagement

• Advised students and parents on suitable career and education paths during in-person sessions.
• Ensured a positive experience, leading to high conversion and referral rates.

Business Development

• Built partnerships with schools and tuition teachers to create lead pipelines.
• Maintained strong rapport with education stakeholders for long-term growth.

Operations & Compliance

• Managed CRM entries, reports, and ensured adherence to internal processes.
• Coordinated with internal teams to support student onboarding and satisfaction.

Let me know if you'd like to include any achievements or metrics!

Sales Leadership

• Achieved and exceeded monthly sales targets, contributing significantly to overall revenue growth.
• Conducted outbound calls to working professionals and students to generate leads and drive enrollments.

Customer Engagement

• Counseled prospective students, primarily working executives, on suitable educational programs based on their career goals.
• Clearly communicated the value proposition of various upskilling and higher education programs.

Operations Management

• Maintained detailed and accurate records of all leads, conversations, follow-ups, and conversions in the CRM.

Product Expertise

• Demonstrated strong product knowledge and industry insight to build trust and credibility with potential learners.

Cross-functional Collaboration

• Collaborated with internal teams to enhance lead quality, improve conversion rates, and streamline the sales process.

Let me know if you'd like to add results, KPIs, or company-specific details to strengthen it further.

• Sales Leadership & Growth
  Identified and captured upsell and cross-sell opportunities across B2B and B2C channels, driving consistent revenue growth and expanding wallet share.
• Revenue Collection & Cash Flow Management
  Led end-to-end post-sales revenue activities—streamlining invoicing, follow-ups, and collections—to maximize repeat payments and improve DSO (days sales outstanding).
• Operational Excellence
  Orchestrated cross-functional processes to exceed monthly revenue targets efficiently, implementing continuous process improvements that bolstered throughput and reduced bottlenecks.
• Customer Engagement & Satisfaction
  Designed and rolled out loyalty initiatives that increased repeat purchase rates; managed high-volume email and chat support to resolve customer inquiries within SLA, maintaining CSAT scores above target.
• Team Training & Mentorship
  Delivered comprehensive onboarding and ongoing coaching for sales and support teams, fostering a culture of accountability and raising individual productivity metrics.
• Efficiency Enhancement
  Oversaw a daily inbound call volume of 1,040, optimizing routing and workflows to cut average wait times by 30% and boost first-contact resolution.
• Strategic Partnership Development
  Negotiated and managed alliances with key industry partners to elevate brand visibility, unlock co-marketing opportunities, and extend market reach.
• Business Development Strategy
  Conceived and executed targeted go-to-market plans to penetrate new segments, collaborating with marketing and product teams to ensure alignment with overarching business goals.
• Performance Analytics & Reporting
  Redesigned reporting frameworks to deliver real-time dashboards on sales KPIs and operational metrics, enabling data-driven decision-making and rapid course correction.

• Sales Leadership: Drove B2B/B2C pre-sales and inside-sales efforts, uncovering high-value upsell and cross-sell opportunities.
• Cash-Flow Optimization: Streamlined post-sales fee collection processes, accelerating payments and improving liquidity.
• Revenue Growth: Built a referral pipeline through exceptional service and executed targeted upsell campaigns to boost topline results.
• Team Management: Led, coached, and mentored a team of 6+, tracking KPIs and implementing performance-driven improvements.
• Customer Support: Delivered prompt, multi-channel support (email, chat, phone), resolving issues within SLAs to uphold satisfaction.
• Engagement Initiatives: Launched proactive follow-up and loyalty programs, strengthening customer retention and repeat business.

Customer Engagement & Retention

• Addressed customer needs and ensured timely payments.

Customer Feedback & Motivation

• Conducted monthly feedback calls to drive customer retention.

Customer Communication

• Managed inbound inquiries and resolved issues efficiently.

Lead Generation

• Generated referrals and testimonials to expand the customer base.

Sales & Pre-Sales Support

• Identified sales opportunities and supported pre-sales activities.

Customer Success Strategy

• Implemented strategies for improved customer retention and satisfaction.

Sales Achievement & Lead Generation

• Consistently met monthly targets through effective counseling and proactive lead generation.

Counseling & Guidance

• Aligned company offerings with customer goals using a consultative approach.

Referral Generation & Conversion

• Generated referrals and converted leads, driving business growth.

Documentation & Onboarding

• Managed documentation and ensured compliance, facilitating seamless onboarding.

Point of Sales Management: Represented Home Credit brand at dealer points, ensuring brand integrity and driving sales.
Sales Target Achievement: Successfully met sales targets through strategic planning and effective customer engagement.
Marketing and Lead Generation: Executed marketing activities such as cold calling and leaflet distribution to generate leads and increase brand awareness.

Product Briefing and Customer Convincing Provided product briefings and persuaded customers to opt for Home Credit loans.
Customer Query Handling and Complaint Resolution: Addressed customer queries and resolved complaints promptly to maintain high satisfaction levels.

Loan Application Processing: Managed loan application processing, ensuring accuracy and compliance with regulations.

Risk Management: Monitored customer risk and maintained delinquency levels as per company benchmarks.

Final CGPA: 7.14

Percentage: 57.72℅

Percentage: 58.38%

Percentage: 52.76℅