Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages Known
Timeline
Disclaimer
Strengths
Hobbies and Interests
Generic
ZUBER ALAM

ZUBER ALAM

Delhi

Summary

Results-driven collections professional with proven track record in managing accounts and achieving collection targets. Well-versed in negotiating with clients and implementing effective strategies to reduce outstanding balances. Known for exceptional teamwork and adaptability, consistently delivering results and fostering cooperative work environment.

Overview

1
1
Certification

Work History

Collection Executive

Paisa Bazar
  • Collecting the dues from the NPA customers and following them for the payment and Skin tracing.
  • 2 Years

Quality Engineer

GAURI COMPONENTS PVT.LTD
  • Line Inspection and making In-process Report.
  • Quality Assurance of Manufactured product.
  • Raw Material Management.
  • Reducing Breakdown Time.
  • 2 Years

Collection Manager

Money Cats Asia (NBFC)


  • Monitor and evaluate team performance, ensuring targets and KPIs (Key Performance Indicators) are met.
  • Provide coaching and guidance to improve the team's skills and effectiveness.
  • Developing Collection Strategies:
  • Set clear objectives and timelines for the collection process.
  • Analyze customer accounts to identify trends and adjust strategies accordingly.
  • Ensure all collection activities comply with local, state, and federal laws (e.g., Fair Debt Collection Practices Act).
  • Handle escalated accounts or disputes that require more attention.
  • Reporting and Analysis:
  • Track the status of collections and prepare regular reports for senior management.
  • Analyze collection data to identify opportunities for improvement.
  • Assess the effectiveness of collection techniques and adjust as needed.
  • Work with legal or third-party collection agencies to pursue debts that are hard to recover.
  • Coordinate the escalation of accounts to legal action or write-off when necessary.
  • Budget and Cost Management.
  • Monitor the costs associated with collection efforts, including third-party services.
  • Collaborate with other departments (e.g., finance, customer service, legal) to ensure smooth debt recovery processes.
  • Work with senior management to develop broader financial strategies.
  • Identify and implement improvements to enhance efficiency and reduce the time spent on collections.
  • Stay updated on best practices in the industry and integrate them into the department.

Agency Development Manager

DROOM TECHNOLOGY PVT.LTD
  • Implementing deadlines for invoicing and payment collection. Negotiating with customers in cases when non-payment occurs. Preparing monthly feedback reports on payment collections.
  • Team handling and Loan processing.
  • Vendor Management.
  • On-Boarding of Recovery Agency.
  • Vendor Billing and Payout.
  • Coordination With Recovery Agency
  • Reducing NPA.
  • Auction of Repossessed vehicles.
  • 3.5 Years

Education

MBA - Operation Management and International Business

LPU
01.2021

B.Tech - ME

UPTU
01.2015

Intermediate - undefined

ISC Board
01.2010

High school - undefined

ICSE Board
01.2008

Skills

  • Risk assessment capabilities
  • Customer service management
  • Goal-oriented focus
  • Performance metrics monitoring
  • Debt recovery expertise
  • Portfolio management
  • Regulatory compliance

Accomplishments

  • Best performance award
  • Covering Pan India Recovery Agency
  • Supervised teams of 100+ staff members.
  • Achieved 100%+ monthly collection targets consistently for over 12 months.
  • Reduced delinquency rate by 20% within one year through effective follow-up strategies.
  • Collection of ₹77 cr in August 2025.

Certification

  • DRA (Debt Recovery Agent)
  • Best Performance Award

Languages Known

English
Hindi

Timeline

Collection Executive

Paisa Bazar

Quality Engineer

GAURI COMPONENTS PVT.LTD

B.Tech - ME

UPTU

Intermediate - undefined

ISC Board

High school - undefined

ICSE Board

Collection Manager

Money Cats Asia (NBFC)

Agency Development Manager

DROOM TECHNOLOGY PVT.LTD

MBA - Operation Management and International Business

LPU

Disclaimer

I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information Date: Place: - New Delhi. (ZUBER ALAM)

Strengths

  • Leadership & Team Management.
  • Strong Communication Skills.
  • Analytical & Data-Driven Thinking.
  • Negotiation & Persuasion.
  • Organizational & Planning Skills.
  • Tech Savviness

Hobbies and Interests

  • Professional & Skill-Enhancing Interests.
  • Leadership & Team-Building Activities.
  • Lifestyle & Balance.



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