Zuber Shaikh
Pune
Summary
To establish a career as an Executive in a dynamic and progressive organization where my skills can contribute to the company's goals and achievements and also aid my own personal and professional goals.
Overview
15
15
years of professional experience
Work History
Sr. Officer-Process Quality-I
Mphasis Limited
05.2011 - Current
- Managed complex cases through collaboration with onshore teams to resolve issues effectively.
- Collaborated with quality team to improve team performance and service standards. to enhance team's quality.
- Updated team on process changes to ensure alignment and understanding. or changes regarding process and cascading it between team.
- Establishing and setting up the Process right from the beginning.
- Opening an account for 401k files and setting up contributions.
- Trained on moneyLink in and out request – Termination and Transfer from one account to other.
- Also trained on demographic Enrollment, Adding Beneficiary, Name change, Address change, POAs.
- Developing and Maintaining Portfolio for client details.
- Provide consistent and reliable customer service to maintain and grow client base.
Education
Bachelor - Commerce
Pune University
Pune03-2010
12th Pass -
Maharashtra Board
Pune, Maharashtra10-2006
10th Pass -
Maharashtra Board
Pune, Maharashtra03-2002
Skills
- Quality assurance
- Financial process management
- Process coordination
- Client onboarding processes
- Customer relationship management
- Data analysis
- Team enhancement
Languages
- Hindi
- Marathi
- English
Hobbies and Interests
Travel
Other Qualifications
- Basic Computer Knowledge
- Mscit
- Advanced Excel
Personal Information
- Father's Name: Shabbir Shaikh
- Date of Birth: 11/25/85
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declare that all the above-furnished details are true to my knowledge.
Timeline
Sr. Officer-Process Quality-I
Mphasis Limited
05.2011 - Current
Bachelor - Commerce
Pune University
12th Pass -
Maharashtra Board
10th Pass -
Maharashtra Board