Dancing, Singing, Watching movies
Zubera Shaik
Executive Assistant
Bangalore
Summary
I want to pursue a challenging and creative career in an organization having good reputation in which I can put my efforts and skills for the development of that organization and enhance my skills and to be successful in every sphere of life by life by performing well to my duties
Overview
5
5
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Executive assistant
Sky Crew Aviation Academy
10.2020 - 08.2021
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Managing customers at the reception area, and providing counseling as needed.
- Organizing events for the employees.
Customer service agent
Plaza premium group (kempegowda international airport)
09.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisting passengers from check-in through to the boarding gate, including all related processes.
- Managing billings and accounts.
Apple Sales Professional
Consolidated Private Limited (iPlanet)
05.2022 - 01.2024
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Managing accounts and billing.
- Overseeing the Apple store's day-to-day operations.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Process associate
IGT Solutions
01.2024 - 04.2024
- Handling U.S. customers via chat and email to resolve their queries related to Expedia’s hotel booking process.
- Occasionally handling customer calls and processing payments during hotel bookings.
Executive Assistant
AKOI
05.2024 - 01.2025
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Conducting market research from different websites and maintaining the market research report to assist the Director.
- Preparing MOMs of the meetings for the Director.
Executive Assistant
Sun technologies
02.2025 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managing and auditing the U.S. onboarding process, and maintaining a tracker for the CEO.
- Reviewing invoices before approval, and overseeing the approval process.
- Managing the login and logout reports for the Facility Department.
Education
Graduation (B.com) -
R.B.A.N.M.S First Grade Evening College
09.2022
XII - undefined
Shaheen Falcon PU College
03.2019
X - undefined
IMN English School
03.2017
Skills
High-level executive assistance
Project management
Travel administration
Strong problem solver
Document preparation
Customer Service-oriented
Phone etiquette
Certification
Basic in computer (05/2019 - 08/2019) (Excel, MS Office, Powerpoint, Tally, Photoshop, Corel draw)
Interests
Timeline
Executive Assistant
Sun technologies
02.2025 - Current
Executive Assistant
AKOI
05.2024 - 01.2025
Process associate
IGT Solutions
01.2024 - 04.2024
Apple Sales Professional
Consolidated Private Limited (iPlanet)
05.2022 - 01.2024
Customer service agent
Plaza premium group (kempegowda international airport)
09.2021 - 04.2022
Executive assistant
Sky Crew Aviation Academy
10.2020 - 08.2021
XII - undefined
Shaheen Falcon PU College
X - undefined
IMN English School
Graduation (B.com) -
R.B.A.N.M.S First Grade Evening College