Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Linguisticknowledge
Training
Languages
Timeline
Generic
ZUHAIB AHMED. G

ZUHAIB AHMED. G

Bangalore

Summary

Proactive, diligent, and multi-skilled professional with experience in Operations, HR Administration, and Sales Coordinator.

A 'customer-oriented professional' offering performance-driven fine-tuning business processing/processing experience and expertise. High presentation and grooming skills to manage customers, ensuring the standards are always maintained very high at all times. Eminent leadership expertise with an exemplary record in driving teams for successful execution of customer service. Adroit in understanding customer requirements, eliminating unnecessary procedures & accordingly fine tuning the policies according to the guidelines. Expertise in process and performance management, ensuring quality assurance & cost reduction, and enhancing continuous business / process improvements. Capabilities in building highly motivated on achieving organizational and individual performance goals. Well-mannered, soft-spoken, human behavioral expert, with strong negotiation skills who is self-motivated, can think out of the box, and focused on impeccable customer service with a radiating positive outlook towards life.

Overview

8
8
years of professional experience

Work History

Analyst (Trade Operations)

Deutsche Bank Operations International
  • To prepare the NOSTRO report involving USD and EUR transactions for APAC Region
  • Highlighting to the concerned teams about Nostro credits received without Deutsche Reference No and/or incorrect - incomplete reference no
  • Highlighting customer payouts details for TIER one customers to the branch
  • Processing Export Letter of credits and Collection bills keeping in view of URR and URC policies
  • Processing Settlements under Confirmed Letters of Credits, Syndicated Letter of Credits and Credits backed by IFC
  • Handling queries via email and/or phone from Branch & Internal departmental units
  • Reconciliation of Nostro items for APAC Region in SSR System
  • Investigating pending Nostro items pertaining to Trade finance and allocating to the concerned team
  • Investigating and attaching messages pertaing to Settlements
  • Regular follow ups via email and/or switf for pending settlement items
  • Monitoring of Internal account involving three currencies
  • Highlighting of intra-nostro credits received to other teams
  • Creating backups with minimum assistance
  • 4 eye checks of daily transactions keeping in mind the control measures
  • Monitoring daily work and delating it effectively.

Intern

Deutsche Bank Operations International
  • To prepare the NOSTRO report involving USD and EUR transactions for APAC Region
  • Handling queries via email and/or phone from Branch & Internal departmental units.

Executive Manager/HR Administrator

Euro Organic Technologies Pvt Ltd
09.2016 - 06.2020
  • To provide robust modeling and reporting to facilitate Top- level decision making
  • Support and collaborate with management in executing the process
  • Handling all enquiries, quotations, related to company's product and services
  • Administered HR operations including employee onboarding, benefits administration, and payroll processing.
  • To oversee the administration function of the organization
  • To put into action the plans and policies of the Top management
  • Managed employee records and ensured data accuracy and confidentiality.
  • Acted as a point of contact for employee inquiries regarding benefits, policies, and workplace issues.
  • Reviewing monthly financial reports.
  • Assisted in organizing employee training programs and company events.
  • Provided support in payroll processing by preparing and verifying timesheets.
  • Assisted in the implementation and enforcement of HR policies and procedures.
  • Hands on Zimyo & Peopleworks software Application.

Senior Executive Operations

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  • Inbound sales for Telecoms and achieved the set targets
  • Delivered & transitioned orders and quality calls
  • Consistently acknowledged as top performer of the team for working effectively.

Assistant Team Leader

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11.2020 - Current
  • Reported on service levels and met all the KRA's & SLA's on a day to day basis
  • Collated & gathered understanding of data related to performance and initiated improvement measures
  • Oversaw quality deviations/errors and initiated corrective measures to curb them
  • Responding on the personal problems of the agents which can impact the performance
  • Managed Customer Escalations to provide timely response and resolution
  • Mentored agents to ensure conformance to requirements of client in quality, productivity and customer orientation
  • Handled rejection directly with the customers to convince them by explaining them about the benefits of the product
  • Managed all the internal reports
  • Managed Team Performance
  • Supported Tenured Agents to the next level and prepared them for the roles.

Education

Master's in Business Administration - HR

Bharthidasan University
Bangalore, India
01.2015

Bachelors of Business Management - HR

CMR Institute of Management Studies
Bangalore, India
01.2013

ISC - Indian School Certificate -

St. John's High School
Bangalore, India
01.2010

ICSE(Indian Certificate of Secondary Education) -

St. John's High School
Bangalore, India
01.2008

Skills

  • Excellent communication and interpersonal skills
  • Time Management
  • Team Player
  • Strategic thinking
  • Quick Learner with exposure to cross culture work environment
  • Well Focused and target-oriented
  • Proficient in Microsoft Office
  • Microsoft Operating system
  • Facilitated adherence to providing excellent service thereby ensuring customer expectations are not only met but exceeded
  • Provided required support to co-workers as to fulfil their given task
  • Understand the critical quality considerations and create metrics and expectations within the team
  • Provide world-class service and ensure continuous process improvements including successful service and quality
  • Handling complaints and ensuring they are addressed at the earliest to maintain optimal customer service
  • Always striving for an improved experience and more efficient management
  • Implement corrective action plans and monitor the effectiveness of the solutions
  • Research, analyze, and communicate the needs, behavior, attitudes, opinions, and feedback for development and improvement in performance levels
  • Produce quality, and quantity reports and hand them to senior management
  • Cross-functional Team Coordination
  • Operations Management
  • Internal Communications
  • Employee Recognition Programs
  • Conflict Resolution
  • Human Resources Support

Accomplishments

  • Being recognized as a high performer and ability to motivate, guide and help colleagues.
  • Received several appreciations from the Asia Head, Dept. Head and colleagues for remarkable quality, quantity and leadership skills.
  • Was in charge of the "On the Job Training" (OJT) to mentor and guide new co-workers with process knowledge and various skills relating to the process.
  • Spot Award for better work management.

Personal Information

  • Passport Number: B9713816
  • Date of Birth: 08/08/91
  • Nationality: Indian
  • Marital Status: Married

Linguisticknowledge

English and Hindi

Training

  • Email communication Training
  • Business communication Skills
  • Effective client interaction
  • Compliance

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
kannada
Upper intermediate (B2)

Timeline

Assistant Team Leader

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11.2020 - Current

Executive Manager/HR Administrator

Euro Organic Technologies Pvt Ltd
09.2016 - 06.2020

Analyst (Trade Operations)

Deutsche Bank Operations International

Intern

Deutsche Bank Operations International

Senior Executive Operations

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Master's in Business Administration - HR

Bharthidasan University

Bachelors of Business Management - HR

CMR Institute of Management Studies

ISC - Indian School Certificate -

St. John's High School

ICSE(Indian Certificate of Secondary Education) -

St. John's High School
ZUHAIB AHMED. G