ZULFIKAR S KHAN
Senior Business Analyst
Pune,MH
Summary
Results-driven Senior Business Analyst with over 10 years of experience in
data modeling, dashboard creation, and developing robust data
infrastructures. Proficient in using BI tools like Tableau, Looker, and Power BI to
craft impactful visualizations and deliver actionable insights. Skilled in SQL
scripting, data automation, and building scalable solutions to support cross-
functional teams. Strong ability to partner with stakeholders to define KPIs,
measure success, and drive strategic decision-making. Passionate about
leveraging data to solve critical business challenges and support organizational
growth. KEY ACHIEVEMENTS
KPI Framework Development
Defined KPIs for multiple teams,
leading to the creation of a unified
dashboard that improved tracking of
business success metrics by 20%.
Data Automation
Automated reporting for high-volume
data sets, reducing data processing
time by 35%.
Cross-Functional
Leadership
Spearheaded a project to integrate
Google BigQuery with Tableau for
real-time visualization, enhancing
reporting accuracy.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Senior Business Analyst
Priceline
Mumbai
04.2022 - Current
- Partnered with stakeholders to define KPIs and build data models, enabling leadership to effectively monitor strategic initiatives and business performance
- Designed and implemented dynamic dashboards in Tableau, streamlining key metric visualization and reducing manual reporting efforts by 30%
- Developed robust SQL scripts to extract, transform, and load ETL data, ensuring data scalability and consistency across reporting platforms
- Automated reporting workflows by creating reusable data marts, enhancing operational efficiency and saving 25% in processing time
- Led cross-functional projects, collaborating with product and engineering teams to deliver timely, actionable insights aligned with organizational goals
- Transformed raw data into actionable insights using advanced data models and visualizations, driving data-informed decision-making.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
Business Analyst
Danfoss
Pune
11.2019 - 04.2022
- Created interactive dashboards in Tableau and Looker, enabling teams to efficiently track product performance and customer engagement metrics
- Conducted in-depth customer behavior analysis, leveraging SQL to uncover actionable trends, leading to a 12% increase in user retention
- Collaborated with data engineers to optimize ETL workflows, ensuring reliable and accurate data pipelines for reporting and analysis
- Provided data-driven recommendations to prioritize features and optimize business strategies, leveraging predictive data models for enhanced decision- making
- Authored comprehensive reports and presented findings to stakeholders, simplifying technical concepts to bridge the gap between business needs and data insights.
Data Analyst
Capita India Pvt. Ltd
Pune
09.2016 - 10.2019
- Conducted in-depth business requirements analysis to interpret complex data sets, providing actionable insights that influenced key business initiatives and strategic decision-making
- Led efforts to optimize data collection and analysis processes, enhancing data quality and reducing time-to-insight by 20%, contributing to more efficient and accurate reporting
- Played a key role in the design and development of a predictive analytics model, which improved forecasting accuracy and supported strategic planning
- Collaborated with senior analysts to create detailed technical specifications, reports, and presentations, ensuring stakeholders received accurate and valuable insights to guide business decisions.
Customer Service Advisor
Tech Mahindra Business Services
Pune
08.2012 - 09.2016
- Address customer questions and concerns promptly, providing accurate and helpful information about products, services, policies, and procedures
Senior Customer Associate
AHMSI
Pune
07.2010 - 07.2011
- Handle and resolve customer complaints, troubleshoot problems, and follow up to ensure that issues are fully resolved
Customer Service Advisor
Ventura Pvt. Ltd
Pune
10.2008 - 07.2010
- Provide guidance on product usage, features, and benefits, helping customers make informed decisions
Education
MCA - Computer Applications
Chandigarh University
07.2024 - Current
MBA - Business Analytics
Suresh Gyan Vihar University
08.2022
Post Graduation Diploma - Applied Statistics
Indira Gandhi National Open University
08.2020
Bachelor of Commerce - undefined
Monad University
08.2015
Skills
Requirements gathering
Agile methodology
Stakeholder management
Business process mapping
Process mapping
Business process improvement
Data analysis expertise
Process development
SQL proficiency
KPI tracking
Data analysis
Operations analysis
Cost-benefit analysis
Pivot tables
Business intelligence tools
Predictive modeling
Competitive analysis
Tableau experience
Analytical tool implementation
Business solutions development
Project management
Gap analysis
Team collaboration
Quality assurance
Data mapping
Business planning
Risk assessment
Process optimization
Strategic planning
Data mining
Needs assessments
Problem-solving
Attention to detail
Time management
Clear communication
Strategic thinking
Verbal and written communication
Decision-making
Stakeholder engagement
Analytical thinking
Market research
Data visualization
Project presentation
Business acumen
Reporting and documentation
BI tools expertise
Requirements analysis
Business analysis
SQL and databases
Process improvement
Stakeholder communication
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid time offPaid sick leaveTeam Building / Company RetreatsStock Options / Equity / Profit SharingCertification
- Python Programming Certificate – Python Institute.
- Tableau Data Analyst - Tableau Software.
- Six Sigma Certification
- Data Science Certification
Accomplishments
- Enhanced KPI alignment with strategic goals, improving performance monitoring accuracy by 20%.
- Reduced report generation time by 60% by automating data workflows and implementing scalable processes.
- Designed Power BI dashboards adopted as a standard across departments, simplifying performance reporting.
- Provided senior leadership with insights that led to a 25% improvement in decision-making efficiency.
- Enhanced marketing ROI by 18% via optimization of customer journeys and targeted campaigns.
- Boosted engagement metrics by 25% through strategic insights derived from behavioral data analysis.
- Reduced manual reporting time by 60% by streamlining data import and validation processes.
- Spearheaded data automation initiatives, ensuring high-quality data availability across reporting platforms.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Gujarati
Advanced (C1)
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
MCA - Computer Applications
Chandigarh University
07.2024 - Current
Senior Business Analyst
Priceline
04.2022 - Current
Business Analyst
Danfoss
11.2019 - 04.2022
Data Analyst
Capita India Pvt. Ltd
09.2016 - 10.2019
Customer Service Advisor
Tech Mahindra Business Services
08.2012 - 09.2016
Senior Customer Associate
AHMSI
07.2010 - 07.2011
Customer Service Advisor
Ventura Pvt. Ltd
10.2008 - 07.2010
Bachelor of Commerce - undefined
Monad University
MBA - Business Analytics
Suresh Gyan Vihar University
Post Graduation Diploma - Applied Statistics
Indira Gandhi National Open University
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