Summary
Overview
Work History
Education
Skills
Work Preference
Certification
Accomplishments
Work Availability
Languages
Quote
Timeline
BusinessAnalyst
ZULFIKAR S KHAN

ZULFIKAR S KHAN

Senior Business Analyst
Pune,MH

Summary

Results-driven Senior Business Analyst with over 10 years of experience in data modeling, dashboard creation, and developing robust data infrastructures. Proficient in using BI tools like Tableau, Looker, and Power BI to craft impactful visualizations and deliver actionable insights. Skilled in SQL scripting, data automation, and building scalable solutions to support cross- functional teams. Strong ability to partner with stakeholders to define KPIs, measure success, and drive strategic decision-making. Passionate about leveraging data to solve critical business challenges and support organizational growth. KEY ACHIEVEMENTS KPI Framework Development Defined KPIs for multiple teams, leading to the creation of a unified dashboard that improved tracking of business success metrics by 20%. Data Automation Automated reporting for high-volume data sets, reducing data processing time by 35%. Cross-Functional Leadership Spearheaded a project to integrate Google BigQuery with Tableau for real-time visualization, enhancing reporting accuracy.

Overview

16
16
years of professional experience
1
1
year of post-secondary education

Work History

Senior Business Analyst

Priceline
Mumbai
04.2022 - Current
  • Partnered with stakeholders to define KPIs and build data models, enabling leadership to effectively monitor strategic initiatives and business performance
  • Designed and implemented dynamic dashboards in Tableau, streamlining key metric visualization and reducing manual reporting efforts by 30%
  • Developed robust SQL scripts to extract, transform, and load ETL data, ensuring data scalability and consistency across reporting platforms
  • Automated reporting workflows by creating reusable data marts, enhancing operational efficiency and saving 25% in processing time
  • Led cross-functional projects, collaborating with product and engineering teams to deliver timely, actionable insights aligned with organizational goals
  • Transformed raw data into actionable insights using advanced data models and visualizations, driving data-informed decision-making.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
  • Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.

Business Analyst

Danfoss
Pune
11.2019 - 04.2022
  • Created interactive dashboards in Tableau and Looker, enabling teams to efficiently track product performance and customer engagement metrics
  • Conducted in-depth customer behavior analysis, leveraging SQL to uncover actionable trends, leading to a 12% increase in user retention
  • Collaborated with data engineers to optimize ETL workflows, ensuring reliable and accurate data pipelines for reporting and analysis
  • Provided data-driven recommendations to prioritize features and optimize business strategies, leveraging predictive data models for enhanced decision- making
  • Authored comprehensive reports and presented findings to stakeholders, simplifying technical concepts to bridge the gap between business needs and data insights.

Data Analyst

Capita India Pvt. Ltd
Pune
09.2016 - 10.2019
  • Conducted in-depth business requirements analysis to interpret complex data sets, providing actionable insights that influenced key business initiatives and strategic decision-making
  • Led efforts to optimize data collection and analysis processes, enhancing data quality and reducing time-to-insight by 20%, contributing to more efficient and accurate reporting
  • Played a key role in the design and development of a predictive analytics model, which improved forecasting accuracy and supported strategic planning
  • Collaborated with senior analysts to create detailed technical specifications, reports, and presentations, ensuring stakeholders received accurate and valuable insights to guide business decisions.

Customer Service Advisor

Tech Mahindra Business Services
Pune
08.2012 - 09.2016
  • Address customer questions and concerns promptly, providing accurate and helpful information about products, services, policies, and procedures

Senior Customer Associate

AHMSI
Pune
07.2010 - 07.2011
  • Handle and resolve customer complaints, troubleshoot problems, and follow up to ensure that issues are fully resolved

Customer Service Advisor

Ventura Pvt. Ltd
Pune
10.2008 - 07.2010
  • Provide guidance on product usage, features, and benefits, helping customers make informed decisions

Education

MCA - Computer Applications

Chandigarh University
07.2024 - Current

MBA - Business Analytics

Suresh Gyan Vihar University
08.2022

Post Graduation Diploma - Applied Statistics

Indira Gandhi National Open University
08.2020

Bachelor of Commerce - undefined

Monad University
08.2015

Skills

Requirements gathering

Agile methodology

Stakeholder management

Business process mapping

Process mapping

Business process improvement

Data analysis expertise

Process development

SQL proficiency

KPI tracking

Data analysis

Operations analysis

Cost-benefit analysis

Pivot tables

Business intelligence tools

Predictive modeling

Competitive analysis

Tableau experience

Analytical tool implementation

Business solutions development

Project management

Gap analysis

Team collaboration

Quality assurance

Data mapping

Business planning

Risk assessment

Process optimization

Strategic planning

Data mining

Needs assessments

Problem-solving

Attention to detail

Time management

Clear communication

Strategic thinking

Verbal and written communication

Decision-making

Stakeholder engagement

Analytical thinking

Market research

Data visualization

Project presentation

Business acumen

Reporting and documentation

BI tools expertise

Requirements analysis

Business analysis

SQL and databases

Process improvement

Stakeholder communication

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid time offPaid sick leaveTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Certification

  • Python Programming Certificate – Python Institute.
  • Tableau Data Analyst - Tableau Software.
  • Six Sigma Certification
  • Data Science Certification

Accomplishments

  • Enhanced KPI alignment with strategic goals, improving performance monitoring accuracy by 20%.
  • Reduced report generation time by 60% by automating data workflows and implementing scalable processes.
  • Designed Power BI dashboards adopted as a standard across departments, simplifying performance reporting.
  • Provided senior leadership with insights that led to a 25% improvement in decision-making efficiency.
  • Enhanced marketing ROI by 18% via optimization of customer journeys and targeted campaigns.
  • Boosted engagement metrics by 25% through strategic insights derived from behavioral data analysis.
  • Reduced manual reporting time by 60% by streamlining data import and validation processes.
  • Spearheaded data automation initiatives, ensuring high-quality data availability across reporting platforms.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Gujarati
Advanced (C1)

Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Timeline

MCA - Computer Applications

Chandigarh University
07.2024 - Current

Senior Business Analyst

Priceline
04.2022 - Current

Business Analyst

Danfoss
11.2019 - 04.2022

Data Analyst

Capita India Pvt. Ltd
09.2016 - 10.2019

Customer Service Advisor

Tech Mahindra Business Services
08.2012 - 09.2016

Senior Customer Associate

AHMSI
07.2010 - 07.2011

Customer Service Advisor

Ventura Pvt. Ltd
10.2008 - 07.2010

Bachelor of Commerce - undefined

Monad University

MBA - Business Analytics

Suresh Gyan Vihar University

Post Graduation Diploma - Applied Statistics

Indira Gandhi National Open University
ZULFIKAR S KHANSenior Business Analyst