Zunaid Hasan
Hospitality, Travels & Tourism, Operations, Sales
Lucknow
Summary
Goal-oriented manager with distinguished experience in Hospitality Management, Ed-Tech & Medical industries and proven leadership abilities with Total 7+ years of experience . Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Sales Manager
Super Motorica
Lucknow
06.2022 - Current
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Prepared sales presentations for clients showing success and credibility of products.
Sales Manager
Whitehat Jr.
Lucknow
11.2020 - 08.2021
- Responsible for presenting our product or service to potential clients and demonstrating its value proposition. This include conducting product demos, and preparing presentations.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Use to negotiate contracts with clients, including pricing, terms, and conditions.
- Responsible for reporting on sales activities and analyzing my results to determine what is working and what needs improvement. This includes tracking sales metrics, identifying trends, and making recommendations for improvement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
Duty Manager
Hyatt Regency Lucknow
Lucknow
03.2019 - 04.2020
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Developed and implemented new procedures and policies to improve operational productivity.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Coordinated with suppliers and vendors to determine availability of required materials.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and implemented customer service policies to enhance satisfaction.
- Cross Exposure in HR operations for 2 Months.
- Handling front desk operations including guest check-in and check-out, being a valuable Shift-In-Charge
Front Office Executive (Duty Manager)
Courtyard by Marriott
Pune
12.2017 - 02.2019
- Provided professional services and support in dynamic work environment.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintain Log Book and effective follow up system, check daily arrival list and monitor all VIP movement.
- Ensuring highest aesthetic standards of hotel by coordinating with housekeeping department.
Front Office Executive
Taj Hotels & Resorts
Jodhpur
10.2016 - 10.2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated with groups at the time of check-in or check-out. (Group Coordinator)
- Handle the guest inquiries by giving accurate information to guest.
- Training champion for the department.
- Upsell Champion for the department.
- Guest voice champion for the department.
- Ensuring upselling through stipulated time- Started process of “Daily Goals” to ensure maximum upselling.
- Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.
- Attending guest’s complaints in a professional manner, resolving the same for guest satisfaction in a sufficient manner.
- Use to Make Incident logs (DIR).
- Meet all VIP Guests and major corporate clients upon arrival and responsible for long stay program.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Guest Service Associate
Pullman & Novotel Aerocity
New Delhi
01.2016 - 09.2016
- Hotel Property with 670 Rooms.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Recommended top dining and entertainment options for guests in area.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Guest Service Associate
Double Tree by Hilton
Gurgaon
01.2015 - 01.2016
- DoubleTree by Hilton Gurgaon with 184 Room
- Manage, record, and resolve promptly all Guest complaints.
- Update the CIS of the guests when received the Medallia feedback.
- Track on Finance Queries – Comp Form, City Ledger, Refund, CC settlements, wrong postings, No-show, Retentions etc.
- Track on GSC (Guest service Center-operator) Daily Jobs like wake-up call, Trainings etc.
- Responsible for Executive Lounge Operations.
- Ensuring “Buddy Process” (Guest Adoption) is maintained.
- Used ONQ Software to check daily record sheets, guest accounts and available vouchers.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Answered hotel phones with professionalism and directed calls appropriately.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
Education
Hotel Management Degree - Hospitality Administration And Management
Amrapali Institute of HotelManagement
Haldwani India 04.2012 - 04.2015
I.T.I Diploma - Health And Sanitary Inspector
Shri Balaji ITI College
Kanshiram Nagar 08.2011 - 07.2012
Intermediate - English, Hindi, Physics Chemistry Biology,Sports
U.P Board
Kanshiram Nagar India 03.2009 - 04.2011
High School Diploma -
U. P. Board
Kanshiram Nagar India 03.2008 - 04.2009
Skills
Business development and planning
undefinedAdditional Information
- INDUSTRIAL TRAINING , Courtyard Marriott Gurgaon Specialization: All department training Duration: Six Months ACHIVEMENTS & EXTRA CURRICULAR ACTIVITIES Got appreciation certificates from the General Manager of Taj Hari Mahal Jodhpur for exceeding the expectations of the guests. Awarded as a Rock star of the month at Pullman-Novotel New Delhi Aerocity. Awarded as a Best Groomer of the Month at Vivanta By Taj Hari Mahal. Awarded as a Champion of “Never Say No”.at Vivanta By Taj Hari Mahal. Received appreciation certificates several times from the Managements at Vivanta By Taj Hari Mahal. Awarded as a High Flyer Executive of the Month in the month of February Courtyard by Marriott Pune. Many appreciations in regards of Guest voice from Management at Courtyard by Marriott Pune. Awarded as Gold Hystar of the Year at Hyatt Regency Lucknow .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sales Manager
Super Motorica
06.2022 - Current
Sales Manager
Whitehat Jr.
11.2020 - 08.2021
Duty Manager
Hyatt Regency Lucknow
03.2019 - 04.2020
Front Office Executive (Duty Manager)
Courtyard by Marriott
12.2017 - 02.2019
Front Office Executive
Taj Hotels & Resorts
10.2016 - 10.2017
Guest Service Associate
Pullman & Novotel Aerocity
01.2016 - 09.2016
Guest Service Associate
Double Tree by Hilton
01.2015 - 01.2016
Hotel Management Degree - Hospitality Administration And Management
Amrapali Institute of HotelManagement
04.2012 - 04.2015
I.T.I Diploma - Health And Sanitary Inspector
Shri Balaji ITI College
08.2011 - 07.2012
Intermediate - English, Hindi, Physics Chemistry Biology,Sports
U.P Board
03.2009 - 04.2011
High School Diploma -
U. P. Board
03.2008 - 04.2009
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