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WORK PREFERENCE

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ServiceNow Certified Developer/Implementation Specialist with 9 years of IT industry experience, specializing in ServiceNow modules including ITSM, SPM, CSM, HRSD, CMDB, and ITAM. Proficient in managing CMDB Configuration Items, ensuring data accuracy and compliance through advanced scripting and integration techniques. Experienced in integrating ServiceNow with third-party tools via REST, SOAP and Integration Hub. Skilled in implementing Virtual Agent, Agent Workspace, and chatbots. Hands-on expertise with App Engine Studio, UI Builder, and Automation Test Frameworks (ATF). Adept at diagnosing performance issues, managing version upgrades, and creating detailed technical documentation. Proven ability to communicate effectively with clients, support end-users, and lead project initiatives both independently and in team settings.

My unique experiences have honed strong analytical, problem-solving, and communication skills. With a proven track record of tackling complex challenges in diverse settings, I excel in dynamic environments requiring adaptability and innovation.

Engineer with a Bachelor of Science focused on Industrial and Systems. I began my career in the IT industry, where I quickly adapted and excelled, overcoming the challenges of switching fields. During my tenure at EVIDEN and INFOSYS, I successfully applied industrial and systems engineering principles to streamline IT Service Management, IT Operations Management, and Human Resources processes. My experience includes following project lifecycles, troubleshooting, and ensuring quality assurance through the application of agile work methodologies and continuous improvement practices. I am now eager to transition back to my core discipline, aiming to leverage my combined experience in IT and industrial engineering to excel as a Quality Engineer, driving process efficiency and product quality in the manufacturing sector.
My IT background has enriched my analytical and problem-solving skills, which are essential for implementing effective quality systems and fostering continuous improvement in industrial environments.

ServiceNow Developer with extensive experience in implementing and optimizing ServiceNow solutions, showcasing expertise in scripting, workflow automation, and IT Service Management. Recognized for fostering effective team collaboration and adaptability while consistently delivering impactful results. Committed to leveraging strong organizational skills and a proactive approach to meet dynamic project requirements. Eager to contribute to a team-oriented environment and support the achievement of company goals in an entry-level ServiceNow Developer position.

KRUTHI MARRI

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Jr. ServiceNow Developer

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Bachelor of Science - MPC

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Jr. ServiceNow Developer

Bachelor of Science -

Bachelor of Science - MPC

High School Diploma -

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